FAVARIS S
Crew Scheduling Agent
Palakkad
Summary
Highly dependable and well trained Airline Crew Scheduler for Accommodation and Transportation with a great work ethic and customer service record. Exceptional multitasker with strong ability to address multiple timetable and airline repair issues with accuracy and professionalism.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Crew Scheduling Agent
TA Connection
05.2022 - Current
- Responsible for timely and efficient handling of inbound inquiries, to source hotel and transportation needs of Airline
- Ensuring Reservations consistency and execution between multiple systems and channels utilized in booking process
- Obtain, Evaluate, and provide accommodations and transportation according to client guidelines and requirements
- Interact with internal departments.
- Managed client publication schedules, contracts and payments.
- Delivered solutions to clients based on comprehensive research and needs analyses.
- Met schedule using excellent planning and coordination skills.
- Customised customer experiences to build brand loyalty.
Assistant Manager Customer Relation
Harvard Capital
Manama
03.2021 - 03.2022
- Ensuring and measuring customer satisfaction
- Managing Inventory
- Managing Finances
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Created employee schedules to align coverage with forecasted demands
Airport Operation and Customer Service
Indigo Airlines
Chennai
04.2017 - 07.2020
- Verifying and inspecting passengers' documents
- Assisting passengers with their check-in and boarding process
- Maintaining high standards of security and services at airport
- Operation computers and other specialist equipment's and airline specific software
- Assist colleagues in other areas of airport to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made
- Available for loading upon departure and delivery to passengers upon arrival
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Inventory and SAP Management of airline store
- Training staffs regarding sop and handling procedures
- Flight handling in Ramp
- Office Administration of Airline
Education
BBA - Business Administration
Bharathiar University
Palakkad, KL 05.2015 - 2018.05
Diploma - Airport & Hospitality Management
Akbar Academy of Aviation Studies
Tirur, KL 04.2015 - 2016.03
Diploma - Airline & Airport Management
Remo International College of Aviation
Chennai 04.2016 - 2016.09
Skills
Knowledge in AIMSundefined
Timeline
Crew Scheduling Agent
TA Connection
05.2022 - Current
Assistant Manager Customer Relation
Harvard Capital
03.2021 - 03.2022
Airport Operation and Customer Service
Indigo Airlines
04.2017 - 07.2020
Diploma - Airline & Airport Management
Remo International College of Aviation
04.2016 - 2016.09
BBA - Business Administration
Bharathiar University
05.2015 - 2018.05
Diploma - Airport & Hospitality Management
Akbar Academy of Aviation Studies
04.2015 - 2016.03
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