Fawaz Ummer
Thrissur
Summary
Experienced Centre Manager in Operations and Administration with a background in Finance, I possess strong skills in English, Hindi, Ms Excel, Ms Word, Outlook, Teams, SAP, Leadership, Conflict Resolution, and Communication. With a passion for photography, music, and cricket, I am seeking a role in Centre Operations and Administration where I can utilize my skills and pursue my interests.
Overview
5
5
years of professional experience
Work History
Franchise Operations Manager
Vodafone Idea
Trivandrum
10.2023 - Current
- Organized regional meetings, conferences, and workshops to promote brand awareness among franchisees.
- Created marketing materials for franchisor-franchisee relations.
- Managed the development of operations manuals and training programs for new franchises.
- Cultivated relationships with existing franchise owners to ensure compliance with brand standards.
- Identified potential new franchisees and conducted due diligence reviews.
- Developed and implemented franchise recruitment strategies.
Centre Head (Operations, Administration, P&L, Marketing)
Byjus Tution Centre
Thrissur
06.2019 - Current
- Facilitated effective communication and collaboration among teachers, administrators, and support staff to enhance the overall learning environment for students
- Developed and implemented innovative curriculum plans that integrated multicultural perspectives and promoted social justice, resulting in increased student engagement and academic achievement
- Collaborated with senior leadership to define business priorities, establish key performance indicators, and track progress towards strategic goals
- Conducted regular analysis of financial data, operational metrics, and industry benchmarks to recommend strategic initiatives for improving business performance and profitability
- Developed and maintained strong relationships with local schools, ensuring open lines of communication and collaboration to promote student success
- Coordinated and participated in school events, such as career fairs and parent-teacher conferences, to promote awareness of the organization's services and strengthen community ties
- Streamlined daily operations by implementing efficient scheduling and task allocation methods, resulting in improved productivity and reduced costs
- Oversaw and maintained a clean and organized facility, ensuring a safe and welcoming environment for customers and staff
- Implemented customer service training programs for staff, resulting in increased customer satisfaction rates and positive feedback
- Implemented and managed efficient administrative systems to streamline workflow and enhance productivity for the entire center
- Coordinated and supervised a team of administrative staff, ensuring smooth operations and adherence to organizational policies and procedures.
Education
Master of Commerce -
Don Bosco College
06.2019
Bcom -
Mes College
07.2017
CBSE -
CSM Central School
03.2014
Skills
- English
- Hindi
- Ms Excel
- Ms Word
- Outlook
- Teams
- SAP
- Leadership
- Conflict Resolution
- Communication
- Photography
- Music
- Cricket
- Analytical
- Problem-solving
- Organized
- Detail-oriented
- Data manipulation
- Advanced formulas
- Organization
- Decision-making
- Collaboration
- Responsible
- Networking
- Sales and Negotiation Professional
- Relationship Building Professional
- Market Research Professional
- Strategic Planning Professional
- Strong communication
- Sales expertise
- Relationship building
- Negotiation skills
- Market knowledge
- Problem solving
Computerknowledge
English, Hindi, Ms Excel Professional, Ms Word Professional, Outlook Professional, Teams Professional, SAP Professional, Leadership Professional, Conflict resolution Professional, Communication Professional, Performance management Professional
Performance
- Collaborated actively with cross-functional teams to identify and implement highly impactful process improvements, resulting in an outstanding 25% reduction in order fulfillment time.
- Exhibited exceptional leadership prowess by formulating and executing a strategic sales plan that generated a remarkable 15% increase in revenue during the inaugural quarter of implementation.
- Spearheaded a high-achieving sales team, consistently surpassing monthly sales targets by an impressive 20%, thus earning well-deserved acknowledgment as the top-performing sales team.
- Actively initiated and maintained consistent follow-up with potential leads, employing persuasive techniques to deliver optimal quality, price, and delivery of products or services in line with customer needs.
- Demonstrated exceptional competency in written and verbal communication, coupled with strong presentation abilities.
- Efficiently oversaw all stages of the sales cycle, from prospecting and qualification to closure, ensuring seamless management throughout.
- Proactively hunted, managed, and successfully closed large accounts, while simultaneously cultivating and upselling existing customer base.
- Consistently surpassed service and excellence benchmarks during quarterly evaluations.
- Developed and executed strategic customer retention plans, resulting in a 15% increase in customer retention rate.
- Directed unresolved customer complaints to designated departments for subsequent examination.
- Collaborated with cross-functional teams to optimize lead qualification processes, resulting in a 15% decrease in lead response time and an improved overall lead-to-opportunity conversion rate.
Personal Information
- Date of Birth: 07/19/96
- Nationality: Indian
Awards
06/2022, Best Centre Manager, Byjus, https://www.linkedin.com/posts/fawaz-ummer3aa037184_btc-south-india-meet-chennaireceived-activity-6968230730774589442PrWz?utm_source=share&utm_medium=member_ios
References
- Suvid Vijayan, Area Business Head, Think and Learn Byjus, 9778426562
- Nirmal Sekhar, Zonal Business Head, Think and Learn Byjus, 9846718513
Hobbies and Interests
- Photography
- Feeling the music
- Cricket
- Music
Timeline
Franchise Operations Manager
Vodafone Idea
10.2023 - Current
Centre Head (Operations, Administration, P&L, Marketing)
Byjus Tution Centre
06.2019 - Current
Master of Commerce -
Don Bosco College
Bcom -
Mes College
CBSE -
CSM Central School
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