FAYAQ AHMED KHAN

Bengaluru

Summary

Operations manager with extensive experience at Cruz Cars, specializing in process improvement and team leadership. Achieved a 15% reduction in operational costs while increasing task completion rates. Proficient in data analysis and dedicated to enhancing customer service, driving efficiency in high-pressure environments.

Overview

years of professional experience

Work History

Junior Video / Content Analyst

Ripple Links (Client: Myntra)

06.2025 - 12.2025

Reviewed and edited 200+ fashion and lifestyle assets, reducing content rejection rate from 12% to 4% through meticulous QA.
Conducted daily quality-control checks on visual and written assets, achieving 99% on-time publishing compliance.
Created weekly performance dashboards in Excel, identifying error trends and cutting reporting time by 30%.

Operations Manager

Cruz cars

07.2024 - 05.2025

Launched automotive sales venture, developed SOPs and workflows to onboard three vendors in first month.
Managed vendor contracts and expense tracking, cutting operational spend by 15% through renegotiated terms.
Supervised team of 6, implemented daily stand-ups, raising task-completion rate from 78% to 94% in 8 weeks.

Hotel Operations Executive

Fiesta Resorts

06.2020 - 09.2023

Coordinated front-desk and housekeeping teams of 15+ to maintain average guest satisfaction score of 4.7/5.
Resolved 120+ guest issues monthly, contributing to 98% first-contact resolution rate.
Streamlined reservation and billing processes with Google Sheets, cutting administration time by 20%.

Education

Bachelor of Business Administration - BBA

American Heritage University

Southern California (via Gems B School)

07.2023

Skills

Video content evaluation
Content creation
Content quality assurance
Digital media strategy
Media analysis
Data analysis

Content management systems
Operations management
Process improvement
Supply chain management
Team leadership

Personal Information

Timeline