Fayas Ismail Batcha
Chennai
Summary
Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism.
Overview
19
19
years of professional experience
Work History
Truck Dispatcher
SULTAN LOGISTICS
07.2015 - 02.2024
- Worked closely with customers to effectively resolve issues and complaints.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Coordinated dispatching of 589 drivers to accomplish daily delivery requirements.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Provided training and guidance to new dispatchers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Inventory Controller
Universal Technical Company
02.2010 - 02.2015
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed data entry and completed proper paperwork.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Conducted research to address shipping errors and packaging mistakes.
Medical Sales Representative
Cross Care Drugs
06.2005 - 01.2010
- Generated revenue by liaising between doctors and companies to sell products.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
- Worked with medical teams on smooth implementation and operation of new products.
- Tracked customer and supply chain details for precise and timely fulfillment.
Education
No Degree - Computer Science
St.Bastin Matriculation School
Papanasam,India04.2005
Skills
- Advanced Problem Solving
- Deadline-Oriented
- Documentation Management
- Transportation Management Systems
- Time management in work
- Staff Training and Development
- Documentation and Paperwork
- Logistics Management
- Route Planning
- Tracking Tasks
- Transportation Management
- Critical Decision-Making
- Trucking Dispatching
Languages
Hindi
Intermediate (B1)
English
Intermediate (B1)
Tamil
Advanced (C1)
Arabic
Intermediate (B1)
Timeline
Truck Dispatcher
SULTAN LOGISTICS
07.2015 - 02.2024
Inventory Controller
Universal Technical Company
02.2010 - 02.2015
Medical Sales Representative
Cross Care Drugs
06.2005 - 01.2010
No Degree - Computer Science
St.Bastin Matriculation School