FAYAZ AHMAD
SAFAKADAL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
FRONT OFFICE MANAGER (F.O.M.)
SUMMIT GROUP OF HOTELS & RESORTS
05.2019 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Created, prepared, and delivered reports to various departments.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed guest expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive guest relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Front Office Manager
Summit Hotels and Resorts Pvt Ltd
05.2018 - 05.2019
- Created training modules in partnership with HR for new hires.
- Enhanced revenue and gross profits by eliminating waste and maximizing guest satisfaction.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Drafted employee work schedules to fill coverage gaps.
- Created quarterly company employee appreciation outings to reinforce employee-centric environment.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
Front Office Executive
Summit Hotels and Resorts Pvt Ltd
02.2016 - 03.2018
- Oversaw office inventory activities by ordering and requisitions and stocking.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Built and maintained excellent guest relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
FRONT OFFICE EXECUTIVE (F.O.E.)
THE RENAISSANCE HOTEL
01.2015 - 02.2016
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Updated reports, managed accounts, and generated reports for company database.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent guest relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
FRONT OFFICE ASSOCIATE (F.O.A.)
HOTEL THE RESIDENCY
08.2013 - 11.2014
- Performing all check-in and check-out tasks
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Greeting guests, answering questions, and addressing complaints. Front office associates are often the first point of contact for guests, so strong customer service skills are vital.
- Maintaining accurate records and files, and monitoring office expenses.
- Checking, sorting, and forwarding emails.
- Taking on other duties as assigned, such as travel arrangements or schedules
Education
10+2 -
JKBOSE
Srinagar, Jammu & Kashmir03.2012
Bachelor Degree - Tourism Studies
IGNOU
Srinagar, Jammu & Kashmir01.2017
Diploma - Hospitality
IHM Srinagar
Srinagar, Jammu & Kashmir01.2014
Diploma - Computer Applications
Skills
- IDS Fortune Next
- CRX Reservation Manager
- Documentation and control
- Ezee NextGen
- Djubo Reservation
- Ezee Absolute
- Reception operations
- Reservation management
- Guest relations
- Daily shift oversight
- Workflow coordination
- Sales and marketing
- Listening skills
- Operational reporting
- Effective planning
- Strong leadership
- Complaint handling
Languages
English
Urdu
Hindi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Personal Information
- Father's Name: Mr. Ghulam Mohammad Dar
- Date of Birth: 10/28/94
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
FRONT OFFICE MANAGER (F.O.M.)
SUMMIT GROUP OF HOTELS & RESORTS
05.2019 - Current
Assistant Front Office Manager
Summit Hotels and Resorts Pvt Ltd
05.2018 - 05.2019
Front Office Executive
Summit Hotels and Resorts Pvt Ltd
02.2016 - 03.2018
FRONT OFFICE EXECUTIVE (F.O.E.)
THE RENAISSANCE HOTEL
01.2015 - 02.2016
FRONT OFFICE ASSOCIATE (F.O.A.)
HOTEL THE RESIDENCY
08.2013 - 11.2014
Diploma - Computer Applications
10+2 -
JKBOSE
Bachelor Degree - Tourism Studies
IGNOU
Diploma - Hospitality
IHM Srinagar
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