Fayaz Khan
Summary
Skilled quality engineer with in-depth knowledge of functional testing and quality assurance. Experience includes developing test automation for Web applications, good knowledge about testing concepts and understanding of OOPs concepts, manual test case creation, execution, defect tracking, and reporting for varied systems and applications. Strengths lie in analytical thinking, problem-solving abilities and comprehensive understanding of the Software Development Life Cycle (SDLC). Demonstrated impact by ensuring delivery of high-quality software products in previous roles.
Overview
1
1
Certification
Work History
Senior Manual Tester
JP Morgan And Chase
- Managed JIRA Dashboard to optimize testing visibility, ensuring efficient test management
- Proficient in manual testing, specializing in requirement analysis, test design, and execution using JIRA in Agile Methodology
- Expert in various testing types including Integration, System, Functional, Regression, Sanity, Smoke, GUI, and UAT
- Provided accurate reporting on test preparation and execution progress, conducted UAT, and collaborated closely with development teams
- Demonstrated excellent documentation skills, including test case development, bug reporting, and fix verification
- Actively involved in Sprint Planning, Daily Standup, and Customer Review Meetings, conducted training sessions for new joiners, and acted as a coordinator between product owners and the Development team in scrum calls.
Level 1 Support Incident Management
JP Morgan And Chase
- Ensured prompt resolution of tickets, swiftly addressing incidents to minimize downtime and maintain operational efficiency
- Conducted server error coding and implemented backend fixes to rectify identified issues, ensuring seamless system performance
- Facilitated smooth file processing through server restarts, resolving stuck files to maintain workflow continuity
- Collaborated with L2 and L3 support teams to resolve complex issues beyond L1 scope, ensuring effective incident management
- Spearheaded incident ownership and tracking, ensuring thorough resolution and effective incident management
- Demonstrated expertise in SQL query writing for ad-hoc reporting, leveraging various applications including HPSM, ServiceNow, and Unix.
Cash and Cheque Processing
JP Morgan And Chase
- Detected fraudulent check transactions by collaborating effectively with bankers and clients, ensuring swift resolution and minimizing financial risks
- Managed critical Adeptra action reports, guaranteeing timely resolution and compliance with regulatory requirements
- Conducted audits on High Dollar alerts, providing approvals and maintaining accuracy and compliance standards
- Assumed leadership responsibilities in the absence of subject matter experts, ensuring team targets were met and all alerts cleared
- Played a key role in automating processes, providing valuable insights to the Robotics team and facilitating training on end-to-end process efficiency
- Engaged in peer-to-peer coaching, significantly enhancing productivity and quality assurance metrics for two peers, aligning with leadership expectations.
Senior HR Administrator
Accenture
- Managed end-to-end employee transactions, including compensation processing, benefits administration, and annual pay reviews
- Oversaw requests for Health Insurance, Long Service Awards, and Traveling Loans, ensuring compliance with company policies and procedures
- Utilized PeopleSoft to maintain accurate employee records, updating information promptly and ensuring data integrity
- Implemented process control charts to track team performance metrics and identify areas for improvement, enhancing operational efficiency
- Proactively identified and escalated process issues to Team Lead, demonstrating strong problem-solving skills and attention to detail
- Effectively communicated with employees regarding their growth opportunities and maintained confidential records with utmost discretion
- Demonstrated exceptional time management skills, efficiently addressing tasks and resolving customer inquiries in accordance with company guidelines
- Spearheaded initiatives to streamline transactional processes and enhance service delivery, contributing to team productivity and customer satisfaction.
Business Consultant
IBM Global Process Services
- Successfully compiled and maintained comprehensive business reports for various US-based companies, ensuring accuracy and relevance through annual verification and updates
- Managed financial reports for each fiscal year, providing up-to-date information crucial for strategic decision-making and financial planning
- Efficiently allocated cases to team members, ensuring a balanced workload distribution and maximizing productivity
- Recognized as a top performer in the D&B process, achieving the status of the top performer for a half quarter, showcasing consistent excellence and dedication
- Received an ovation certificate for outstanding individual performance across IBM Global Process Services, highlighting exceptional contributions and commitment to excellence
- Key highlights include meticulous attention to detail, exceptional organizational skills, and a track record of delivering high-quality results, making a significant impact on business operations.
Education
M.B.A - Marketing
Sikkim Manipal University
Bangalore, KarnatakaSkills
- Manual Testing
- Incident Management
- Test Execution
- Integration Testing
- Bug tracking
- Functional Testing
- Agile Methodology
- Transaction Management
- Technical Support
- Cash Handling
- Team Player
Accomplishments
- Received the first five Key Recognition Award after training for building lasting relationships and resolving customer issues from start to finish, a prestigious honor at JP Morgan Chase.
- Consistently exceeded performance expectations during the first two years (2015-2016).
- Received multiple Employee of the Month awards and was honored as the Quarter of the Month recipient three times during the tenure (2015 and 2017).
- Consistently generated high Customer Satisfaction (CSAT) scores for the team and received recognition as the best CSAT generator from the client.
- Achieved the highest number of CSATs in the team, with 13 CSATs for the month of January 2014.
- Voted as the best Fun Spoc (Single Point of Contact) in the team.
- Proficiently worked on SAP, PeopleSoft, CRM, and WQM, maintaining employee details in SAP and PS systems.
Languages
- English
- Hindi
Languagees
English
First Language
Hindi
Advanced (C1)
C1
kannada
Upper Intermediate (B2)
B2
Certification
- Learning programming languages core java,HTML, UNIX, CSS and basic s of javascript.
- Knowledge of software testing techniques, code optimization and software debugging.
- Tools selenium Webdriver, Jira and Jmeter
Timeline
Senior Manual Tester
JP Morgan And Chase
Level 1 Support Incident Management
JP Morgan And Chase
Cash and Cheque Processing
JP Morgan And Chase
Senior HR Administrator
Accenture
Business Consultant
IBM Global Process Services
M.B.A - Marketing
Sikkim Manipal University
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