Fayaz Sharieff Y
Tirupur
Summary
Technical Product Support Associate with a strong background in biotechnology and proven experience in European operations at Avantor VWR. Skilled in SAP Logon, SAP C4C CRM, SAP P20, and SAP P45. Adept at technical customer support, documentation, supplier sourcing, and cross-functional collaboration. Recognized for delivering accurate solutions, maintaining detailed records, and driving process efficiency. Passionate about advancing to strategic, cross-functional roles.
Overview
1
1
year of professional experience
Work History
Research Assistant
ICAR Sugarcane Breeding Research Institute
- Assisted in research on sugarcane beetles, insect rearing, specimen analysis, and data recording.
- Entomology Department
Intern – Laboratory Techniques
Kovai Medical Center and Hospital
- Gained experience in clinical laboratory procedures, sample processing, analysis, and documentation.
Associate (Technical Product Support)
Avantor Sciences
10.2024 - Current
- Delivered exceptional technical product support for European operations, ensuring swift resolution of customer inquiries.
- Leveraged SAP and CRM tools to optimize processes, significantly boosting customer satisfaction.
- Collaborated with cross-functional teams to enhance support workflows, achieving a 20% reduction in response time.
Education
Postgraduate Diploma - Bioinformatics
Dr. NGP Arts and Science College
Coimbatore05.2024
Master of Science - Biotechnology
Dr. NGP Arts and Science College
Coimbatore05.2024
Bachelor of Science - Biotechnology
Dr. NGP Arts and Science College
Coimbatore05.2022
Skills
- SAP Systems: SAP Logon, SAP C4C CRM, SAP P20, SAP P45
- Product & Data Management: Product knowledge, documentation, supplier sourcing
- Customer Support: Handling technical queries, client communication, issue resolution
- Tools & Applications: MS Excel, MS Outlook
- Collaboration: Cross-functional coordination with supply chain, regulatory, and commercial teams
Languages Known
Hindi
Tamil
Urdu
English
Publications
- Attended national and international workshops and conferences, including:
- Advanced Cell Culture Techniques
- Environment and Bioscience
- Bioprospecting Trends
- Bioscience Research Dynamics
Disclaimer
I hereby declare that the information furnished above is true, complete, and correct to the best of my knowledge and belief.
Timeline
Associate (Technical Product Support)
Avantor Sciences
10.2024 - Current
Research Assistant
ICAR Sugarcane Breeding Research Institute
Intern – Laboratory Techniques
Kovai Medical Center and Hospital
Postgraduate Diploma - Bioinformatics
Dr. NGP Arts and Science College
Master of Science - Biotechnology
Dr. NGP Arts and Science College
Bachelor of Science - Biotechnology
Dr. NGP Arts and Science College
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