Open To Work
FAYAZ SHARIEFF Y
Tirupur
Summary
Senior Technical Product Support Associate with a strong background in biotechnology and proven experience in European operations at Avantor VWR. Skilled in SAP Logon, SAP C4C CRM, SAP P20, and SAP P45. Adept at technical customer support, documentation, supplier sourcing, and cross-functional collaboration. Recognized for delivering accurate solutions, maintaining detailed records, and driving process efficiency. Passionate about advancing to strategic, cross-functional roles.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Associate - Technical Product Support (Product Complaints)
Avantor Sciences
Coimbatore
04.2026 - Current
- Managed EU product complaints lifecycle from intake to resolution.
- Used SAP ZCOM and CRM tools for tracking and documentation.
- Coordinated with vendors and handled returns/ refunds.
- Conducted root cause analysis and troubleshooting.
- Ensured compliance with regulatory and quality standards.
- Avantor (VWR)
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Provided direction and guidance to junior associates on complex tasks.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Associate - Technical Product Support & Global Data Compliance
Avantor Sciences
Coimbatore
10.2024 - 03.2026
- Supported European operations and resolved customer inquiries across life science products.
- Provided scientific and technical support for chemicals, consumables, and lab equipment.
- Improved response time by 20% using SAP and CRM tools.
- Ensured GLP/ GMP compliance and handled SDS documentation.
- Managed product complaints and collaborated with cross-functional teams.
- Avantor (VWR)
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Research Assistant
ICAR Sugarcane Breeding Research Institute
Coimbatore
- Assisted in research on sugarcane beetles, insect rearing, specimen analysis, and data recording.
- Entomology Department
- Assisted researchers in data collection and analysis for ongoing projects.
- Maintained laboratory equipment and ensured proper functioning at all times.
- Utilized knowledge of scientific principles and techniques to troubleshoot problems encountered during the course of research.
Intern - Laboratory Techniques
Kovai Medical Center and Hospital
Coimbatore
- Gained experience in clinical laboratory procedures, sample processing, analysis, and documentation.
- Assisted healthcare professionals with patient intake and registration processes.
- Collaborated with staff to ensure compliance with health and safety regulations.
- Participated in team meetings to discuss patient care strategies and improvements.
- Observed and learned various clinical procedures from experienced staff members.
- Maintained accurate records of all activities performed throughout internship period.
- Set specific goals for projects to measure progress and evaluate end results.
Education
Postgraduate Diploma - Bioinformatics
Dr. NGP Arts and Science College
Coimbatore 06.2023 - 05.2024
Master of Science - Biotechnology
Dr. NGP Arts and Science College
Coimbatore 08.2022 - 05.2024
Bachelor of Science - Biotechnology
Dr. NGP Arts and Science College
Coimbatore 07.2019 - 05.2022
Skills
- SAP Logon
- SAP Reports Management
- Supplier sourcing
- Customer Support
- Handling technical queries
- MS Excel
- Product complaint management
- Regulatory compliance
- Technical troubleshooting
- Customer relationship management
- Cross-functional collaboration
- Scientific research support
- Proficient in [software]
- Complaint management
- Customer relationship management (CRM)
- Supporting sales staff
- File management
- Customer interaction
- Issue resolution
- Multiple priorities management
Certification
- NPTEL Biomedical Nanotechnology, Indian Institute of Technology, Roorkee
- Certificate for the Completion of Introduction to Computers Training, Indian Institute of Technology, Bombay
- 1 PU COMPUTER SCIENCE, Infosys Springboard
- Business Intelligence using Power BI, Skill Nation
Participations
- Attended national and international workshops and conferences, including:
- Advanced Cell Culture Techniques
- Environment and Bioscience
- Bioprospecting Trends
- Bioscience Research Dynamics
Languages
- English
- Urdu
- Hindi
- Tamil
Disclaimer
I hereby declare that the information furnished above is true, complete, and correct to the best of my knowledge and belief.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
₹45000/yr - ₹200000/yrTimeline
Senior Associate - Technical Product Support (Product Complaints)
Avantor Sciences
04.2026 - Current
Associate - Technical Product Support & Global Data Compliance
Avantor Sciences
10.2024 - 03.2026
Postgraduate Diploma - Bioinformatics
Dr. NGP Arts and Science College
06.2023 - 05.2024
Master of Science - Biotechnology
Dr. NGP Arts and Science College
08.2022 - 05.2024
Bachelor of Science - Biotechnology
Dr. NGP Arts and Science College
07.2019 - 05.2022
Research Assistant
ICAR Sugarcane Breeding Research Institute
Intern - Laboratory Techniques
Kovai Medical Center and Hospital