Fayaz Sheik
Hyderabad
Summary
Dedicated service advisor with [2] years of experience in customer service, vehicle diagnostics, and repair order management. Proven ability to effectively communicate with customers, technicians, and management. Seeking to leverage strong interpersonal skills and technical knowledge in a hands-on mechanical role. Eager to apply problem-solving abilities and attention to detail to ensure efficient and quality vehicle repairs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Machine Operator
MRF Tyres
Hyderabad
12.2024 - 01.2025
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Comply with company policies regarding quality control procedures.
- Performed daily inspections, identifying potential problems and taking corrective action as needed.
- Perform periodic maintenance on machines such as cleaning and lubrication.
Service Advisor
Tata Motors Cars Service Centre - Prathammalik Auto Matrix
Hyderabad
08.2024 - 11.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
Service Advisor
Maruti Suzuki ARENA - Kalyani Motors
Hyderabad
08.2022 - 07.2024
- Greeting customers, listening to their concerns, and providing a friendly experience
- Using the technical knowledge to diagnose the problem and explain it to the customer in understandable terms.
- Providing cost estimates and timelines for repairs or maintenance.
- Ensuring the quality of service meets the center's standards
- Addressing customer issues and concerns promptly
- Informing customers of changes in service or when their vehicle is ready to be picked up
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Invoicing and collecting payment from customers for services rendered
- Handling and resolving customer complaints regarding services
Education
High School Diploma - Mechanical
International Council Of Education Technology
Hyderabad07-2022
Secondary Examination - 10th Class
Vignana Jyothi Public School
Hyderabad06-2019
Skills
- Vehicle assessment
- Quality inspection
- Records maintenance
- Cost estimation
- Customer consulting
- Sales expertise
- Service recommendations
- Quality control
- Repair quality inspections
- Mechanical aptitude
Certification
- National Skill Development Course by NSDC.
- MS-Office Certification
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Telugu
Upper Intermediate (B2)
B2
Timeline
Machine Operator
MRF Tyres
12.2024 - 01.2025
Service Advisor
Tata Motors Cars Service Centre - Prathammalik Auto Matrix
08.2024 - 11.2024
Service Advisor
Maruti Suzuki ARENA - Kalyani Motors
08.2022 - 07.2024
High School Diploma - Mechanical
International Council Of Education Technology
Secondary Examination - 10th Class
Vignana Jyothi Public School
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