FAYAZUDEEN JALALUDEEN
Bengaluru
Summary
Production Support and Deployment Engineer with 10+ years of experience managing enterprise production environments, application deployments, and infrastructure reliability across banking and large-scale web platforms. Strong expertise in production deployment management, incident response, infrastructure monitoring, patch validation, and release verification across Linux-based environments. Proven ability to collaborate with DevOps, networking, and infrastructure teams to deliver secure, stable production releases while maintaining compliance with operational standards. Currently expanding expertise in AWS cloud platforms, automation practices, and modern SRE methodologies.
Overview
11
11
years of professional experience
Work History
Associate Manager – Production Support
HCL Technologies
01.2020 - Current
- Execute and manage production deployments and release validation activities for enterprise applications
- Coordinate with DevOps, infrastructure, and networking teams during deployment windows
- Validate deployment plans and conduct post-deployment health verification checks
- Act as primary responder during P1/P2 incidents, leading bridge calls and coordinating service restoration
- Perform troubleshooting using JBoss logs, JVM analysis, and SQL debugging
- Conduct Root Cause Analysis (RCA) and implement preventive solutions to reduce recurring incidents
- Monitor Linux servers, application services, and system performance metrics
- Support patch deployment validation and production change management processes
- Maintain operational runbooks and incident documentation for standardized support procedures
- Assist in security compliance checks and production audit documentation
- Supporting enterprise banking workflow platforms.
Operational Analyst
Expedia Group
01.2018 - 01.2020
- Monitored large-scale production environments and infrastructure systems
- Responded to incidents impacting critical customer-facing applications
- Built monitoring dashboards and alerts using Splunk and Grafana
- Worked with infrastructure and DevOps teams to improve monitoring coverage and automation
Application Support Analyst
Concentrix
01.2015 - 01.2018
- Provided application support for enterprise business platforms
- Executed SQL queries to troubleshoot production data issues
- Monitored servers, databases, and application logs
- Escalated complex incidents with structured L2 analysis and documentation
Education
Bachelor of Engineering - Electrical & Electronics Engineering
Dhaanish Ahmed College of Engineering
01-2012
Skills
- Assisted in managing Linux, Unix, and Windows Server operating systems Supported teams in troubleshooting system issues and maintaining server performance Contributed to the setup and configuration of operating systems for various applications
- Assisted in writing and debugging SQL queries to support data analysis Provided basic Python scripting to automate repetitive tasks Collaborated with team members to troubleshoot Java code issues
- Assisted in configuring and managing JBoss application servers to support development teams Provided troubleshooting support for middleware issues to enhance system performance Collaborated with team members to streamline application deployment processes
- Monitored system performance using Splunk and Grafana Assisted in identifying issues through Catchpoint Supported teams in maintaining observability across platforms
- Assisted in managing databases using Microsoft SQL Server and MySQL Supported data entry and retrieval processes to maintain database integrity Collaborated with team members to troubleshoot database issues
- Assisted teams in utilizing ITSM tools such as ServiceNow and Jira for project management Supported database management tasks using MySQL Workbench Collaborated with colleagues to streamline workflows and improve service delivery
- Oversaw AWS EC2 instance monitoring and validated environment configurations
CORE COMPETENCIES
- Production Deployment Management
- Release Validation & Production Change Support
- Infrastructure & Environment Monitoring
- Incident Management (P1 / P2 / P3)
- Root Cause Analysis (RCA)
- Patch Management & System Maintenance
- Security & Compliance Support
- Linux Server Administration
- Monitoring & Observability (Splunk, Grafana)
- Cross-team Collaboration (DevOps / Networking / Infra)
Timeline
Associate Manager – Production Support
HCL Technologies
01.2020 - Current
Operational Analyst
Expedia Group
01.2018 - 01.2020
Application Support Analyst
Concentrix
01.2015 - 01.2018
Bachelor of Engineering - Electrical & Electronics Engineering
Dhaanish Ahmed College of Engineering