Fayeekha Anjum Mohammad Shaik
Hyderabad
Summary
Solid team player with positive attitude and proven skill in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, partnerships and growing businesses.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
SERVICENOW SOFTWARE DEVELOPMENT INDIA PRIVATE LIMITED
Hyderabad
03.2020 - Current
- Troubleshooting technical issues related to the ServiceNow user interface.
- Debugging customer issues related to UI components, UI policies, client scripts, business rules, service portal, and UI builder.
- Extensive knowledge in handling virtual agents and now assisting with issues.
- Responsible for handling priority escalation issues.
- Mentoring team members to resolve difficult issues
Senior Associate
Genpact
Hyderabad
01.2017 - 02.2020
- Handled a team of 4 members where we implemented an application for tracking natural calamities using Java Spring Boot.
- Managed team resources, including assigning tasks, monitoring progress, and checking whether the development was completed within the timeline.
- Analysed data and created reports for the project data to track the stories and defects associated with testing.
Education
Bachelor of Engineering - Electronics And Communications Engineering
AITS
Rajampet04-2016
Skills
- Highly motivated self-starter with good communication, presentation, and problem-solving skills
- Ability to work under pressure
- Manage project tasks with changing priorities and tight deadlines
- Team player
- Meticulous learner
- Adaptability to situation and strategic thinking
Accomplishments
- UTG Llama Award for outstanding contributions and achievements
Certification
- Servicenow Certified System Administrator
- Aspire to Manage program
Timeline
Senior Technical Support Engineer
SERVICENOW SOFTWARE DEVELOPMENT INDIA PRIVATE LIMITED
03.2020 - Current
Senior Associate
Genpact
01.2017 - 02.2020
- Servicenow Certified System Administrator
- Aspire to Manage program
Bachelor of Engineering - Electronics And Communications Engineering
AITS
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