Summary
Overview
Work History
Education
Skills
Timeline
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Fayzoun Khtry

Fayzoun Khtry

Jaipur

Summary

Customer service professional with extensive experience in both the aviation and telecommunications industries, recognized for delivering exceptional guest experiences, and efficient operational support. Over 5 years of hands-on experience as a cabin crew member and ground staff in leading airlines, combined with strong customer relations skills from the telecom sector. Adept at communication, problem-solving, and multitasking in fast-paced environments, with training in safety and security protocols. Possesses a positive, outgoing personality, and a dedicated work ethic, with the flexibility to adapt to any location or schedule—now seeking to leverage this background in a front desk or guest relations role in the hospitality industry.

Overview

9
9
years of professional experience

Work History

Cabin Crew (Flight Operations)

Air India Ltd
Mumbai
06.2023 - 11.2024
  • Delivered exceptional in-flight service to passengers on domestic and international routes, ensuring comfort, and promptly addressing requests or concerns.
  • Conducted pre-flight safety briefings and demonstrations, and diligently performed safety checks on equipment, upholding strict compliance with all aviation safety regulations.
  • Assisted passengers with seating arrangements, carry-on luggage, and special needs (such as families with infants, or elderly passengers), providing a warm and hospitable experience for all guests on board.
  • Collaborated closely with the cockpit crew and fellow cabin crew members to ensure on-time departures, and handle in-flight issues or medical emergencies with calm efficiency.
  • Maintained the airline’s high standards of professionalism and grooming, representing Air India’s brand positively and courteously to a diverse passenger base.

Cabin Crew (Flight Operations)

Go First Airlines
Mumbai
12.2021 - 05.2023
  • Provided attentive cabin service and passenger care on Go First flights, greeting passengers with a friendly welcome, and assisting them to their seats.
  • Performed safety demonstrations and enforced compliance with flight safety regulations, confidently handling passenger questions about procedures, and reassuring nervous fliers.
  • Managed in-flight service tasks, including meal distribution and onboard sales, while promptly responding to passenger calls and any special requests to enhance the travel experience.
  • Worked effectively with a team of cabin crew and pilots to navigate schedule changes and minor in-flight issues, maintaining a composed demeanor during high-pressure situations.
  • Earned commendations from supervisors for maintaining an upbeat attitude, teamwork, and consistently positive feedback from passengers regarding service quality.

Customer Service Executive (Airport Operations)

IndiGo Airlines
Jaipur
09.2021 - 10.2021
  • Assisted hundreds of air travelers daily at the airport by managing check-in counters, verifying tickets, and travel documents (IDs, passports, visas), and issuing boarding passes efficiently.
  • Provided courteous and informative customer service during boarding and arrivals, addressing passenger inquiries about flight schedules, gate information, and baggage claims with patience and clarity.
  • Resolved passenger issues such as seat assignment conflicts, last-minute itinerary changes, and baggage irregularities by coordinating with supervisors and other departments, ensuring minimal disruption to the customer journey.
  • Ensured compliance with airline and security policies throughout the check-in and boarding process, balancing adherence to regulations with a friendly, service-oriented approach.
  • Maintained a calm and professional demeanor in a fast-paced environment, contributing to smooth operational flow and positive passenger experiences, even during peak travel hours or delays.

Security Executive

Go First (Jaipur International Airport)
Jaipur
05.2019 - 08.2021
  • Oversaw passenger and luggage security screening at Jaipur International Airport for Go First flights, strictly adhering to aviation security (AVSEC) protocols and government regulations.
  • Conducted pre-boarding security checks, including verifying passenger identities, boarding passes, inspecting carry-on baggage for prohibited items, and ensuring all safety procedures were followed.
  • Worked in tandem with airport security teams and the Central Industrial Security Force (CISF) to address any security concerns or incidents, ensuring a secure environment while minimizing inconvenience to travelers.
  • Assisted passengers through security procedures by providing clear instructions and a reassuring presence, maintaining customer service even during the necessary enforcement of rules.
  • Kept detailed records of security processes and incident reports, and stayed up-to-date with regular security training (such as AVSEC refreshers and Dangerous Goods Regulations) to continuously uphold the highest safety standards.

Customer Service Agent

Indo Thai (Jaipur International Airport)
Jaipur
07.2018 - 04.2019
  • I represented Indo Thai’s ground handling services at Jaipur International Airport, acting as a key liaison for international airline clients and their passengers during check-in and boarding.
  • Welcomed and guided travelers (including many foreign and first-time visitors) through airport procedures, answering queries about flight itineraries, visa documentation, and transit information in both English and Hindi.
  • Managed ticketing and reservation modifications at the counter, and coordinated with airline operations and immigration officials to accommodate special passenger requests, or resolve check-in issues promptly.
  • Ensured a seamless departure experience by liaising between passengers, airline staff, and other airport service providers, thereby helping flights to depart on schedule, with satisfied customers.
  • Demonstrated a hospitable and culturally sensitive approach, making diverse international guests feel comfortable and well cared for throughout their airport experience.

Customer Relationship Officer

Bharti Airtel Ltd
Ajmer
03.2016 - 06.2018
  • Managed frontline customer relations at a Bharti Airtel service center, assisting walk-in customers with mobile and broadband services, billing inquiries, account updates, and new product activations.
  • Resolved customer complaints and service issues efficiently, providing clear solutions, or escalating complex cases to ensure prompt resolution and maintain high customer satisfaction.
  • Educated customers on available plans, promotions, and value-added services, leveraging strong communication skills to upsell or recommend suitable options based on customer needs.
  • Maintained accurate records of customer interactions and transactions in the CRM system, diligently following up on pending requests to ensure no query went unresolved.
  • Built a reputation for a friendly and professional demeanor, making customers feel valued and heard, and received positive feedback and repeat business as a result.

Education

Bachelor of Commerce - B.com

Savitri Girl Senior Secondary School
Udaipur
05-2019

Skills

  • In-flight service
  • Passenger assistance
  • Emergency response
  • Customer Service and Guest Relations Excellence
  • Communication and Interpersonal Skills
  • Problem Solving and Conflict Resolution
  • Team Collaboration and Leadership
  • Time Management and Multitasking
  • Safety Protocols and Security Awareness (Aviation)
  • Front Desk and Check-in Operations
  • Adaptability and flexibility in dynamic environments
  • Positive attitude and professional demeanor

Timeline

Cabin Crew (Flight Operations)

Air India Ltd
06.2023 - 11.2024

Cabin Crew (Flight Operations)

Go First Airlines
12.2021 - 05.2023

Customer Service Executive (Airport Operations)

IndiGo Airlines
09.2021 - 10.2021

Security Executive

Go First (Jaipur International Airport)
05.2019 - 08.2021

Customer Service Agent

Indo Thai (Jaipur International Airport)
07.2018 - 04.2019

Customer Relationship Officer

Bharti Airtel Ltd
03.2016 - 06.2018

Bachelor of Commerce - B.com

Savitri Girl Senior Secondary School

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Fayzoun Khtry