Fazal Aman
Account Manager- Franchise Operations Management
Bangalore,KA
Summary
Skilled Operations Manager talented at improving team performance through innovative management techniques. Seasoned General Manager with proven business acumen. Entrepreneurial and quick learner with demonstrated ability to improve workflow efficiency and productivity across multiple levels of organization. Energetic self-starter and team builder.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
10
10
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Account Manager
Curefit Healthcare Services Pvt Ltd
12.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Operations Manager
HOTEL BRIGADE LEGACY
02.2020 - 02.2022
- Implemented operational strategies to build customer loyalty and retention.
- Ensuring all operations are carried out in an appropriate, cost-effective way
- Improving and examining financial data and use them to improve operations,Facilities like electrical,carpentry , plumbing, Housekeeping
- Perform quality controls and monitor production KPIs along with recruit, train and supervise staff.
General Manager
OYO Hotels and Homes Pvt Ltd
07.2019 - 01.2020
- Promoted business profitability by tracking performance indicators and driving corrective action.
- Implemented effective customer service procedures to encourage positive feedback.
- Maximized revenue by identifying key long-term growth initiatives.
- Grew business by creatively driving sales and maintaining cost controls. Hired, trained and monitored staff performance and offered mentoring to junior team members.
Operations Manager
HOTEL BRIGADE LEGACY
05.2017 - 05.2019
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw budget, accounting and payroll to meet deadlines.
- Mitigated regulatory risks by complying with HMRC and legal requirements.
Subject Matter Expert
24/7 Customer Services Pvt Ltd
11.2015 - 05.2017
- Supported varied projects as part of interdisciplinary teamwork with consultants and technical specialists.
- Handled complex problems and issues by understanding root causes.
Education
Master’s - Business Administration
01-2016
Bachelors - Business Administration
01-2014
Higher Secondary certificate - undefined
01-2011
Secondary School Leaving Certificate - undefined
01-2009
Skills
Account management
Teamwork and collaboration
Business development
Cross-functional collaboration
Data-driven decision making
Business strategies
Performance monitoring
Process improvement
Business planning
Certification
Certified Six Sigma Consultant
Interests
Swimming
Cycling
Travelling
Exploring new places
Timeline
Account Manager
Curefit Healthcare Services Pvt Ltd
12.2022 - Current
Operations Manager
HOTEL BRIGADE LEGACY
02.2020 - 02.2022
General Manager
OYO Hotels and Homes Pvt Ltd
07.2019 - 01.2020
Operations Manager
HOTEL BRIGADE LEGACY
05.2017 - 05.2019
Subject Matter Expert
24/7 Customer Services Pvt Ltd
11.2015 - 05.2017
Bachelors - Business Administration
Higher Secondary certificate - undefined
Secondary School Leaving Certificate - undefined
Master’s - Business Administration
Personal Information
- Date of Birth: 02-August-1993
- Nationality: Indian
- Marital Status: Married