FAZAL ABBAS GONDALWALA
Mumbra
Summary
Accomplished management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.
Overview
13
13
years of professional experience
Work History
Senior Manager- Cyber Data Analytics and Insights
Marsh and McLennan
07.2021 - 02.2026
- Lead end-to-end delivery of data and transformation projects across global stakeholders, ensuring timely, cost-effective, and high-quality outcomes.
- Manage project financials, including budgeting, headcount planning, savings tracking, and ROI analysis, ensuring projects deliver tangible business value.
- Drove automation and process improvement initiatives, enhancing operational efficiency and ensuring accurate data handling.
- Spearhead transition and migration initiatives through detailed project plans, timelines, budgets, and risk mitigation strategies.
- Monitor project progress, resolve operational challenges, and prepare status reports and dashboards for executive visibility.
- Fostered collaboration and accountability within diverse project teams, mentoring members and aligning efforts with project goals.
- Served as primary point of contact for senior leadership, aligning communication and transparency across cross-functional teams.
- Partner with transformation leaders to support organizational change and implement best practices in governance, documentation, and reporting.
- Represented the India Cyber Analytics function at Marsh’s U.S. office (June–July 2025) to strengthen global reporting alignment, stakeholder integration, and process optimization.
- Apply structured project management principles (PMP – In Progress) to strengthen delivery discipline, stakeholder satisfaction, and business outcomes.
Program Manager- Strategic & analytical
Bajaj Allianz Life Insurance
01.2020 - 07.2021
- Contributed to PMO & Sales Strategy by developing strategic and analytical solutions that enhanced overall business performance.
- Partnering with cross-functional teams to collect and organize data and information, perform research and analysis, and present recommendations that influence decision makers and identify solutions.
- Led multiple proof-of-concept initiatives, focused on delivering optimal solutions to specific business challenges.
- Key contributor in a wide variety of business initiatives to develop best-in-class Sales management processes for both SFBs & Cooperative Banks.
- Created Business MIS and performed operational analytics employing pivots, lookups, sum if, count if, and other logical formulae.
- Oversaw internal and external MIS operations and budget management for senior management.
- Managed planning, monitoring, and execution of independent department-level projects, including annual operating and long-range budgeting processes.
- Facilitated weekly and monthly internal business review calls to drive actionable insights for department performance improvements.
Business Insight Analyst
HDFC Standard Life
12.2018 - 12.2019
- Present and review the financial performance of all bank channels by comparing actual and previous year results and budgeted results on regular basis, investigate major variances in performance, identifying high yielding channels for the company, product-wise profitability, etc.
- Liaised between business stakeholders with requirements and challenges and technical team to deliver solutions effectively.
- Supported other units by preparing analysis reports and ad-hoc requests using MS Excel tools, including Vlookup and Hlookup, to drive informed decision-making.
- Managed NBFC MFI and Bancassurance channel, ensuring timely and accurate calculation of sales incentives, STAR, performance milestones, and performance-based reimbursement programs for all verticals.
- Managed entire payment allocation process for major channels, ensuring timely advice delivery.
- Extracting the data using existing scripts in QlikView and automating the existing/new reports using QlikView.
- Generated daily performance reports for sales executives utilizing QlikView.
- Presented performance dashboards and insights to management, facilitating data-driven strategic discussions.
Business Insight Analyst
Willis Towers Watson
11.2016 - 11.2018
- Conduct a high volume of business prospect calls, video conferences and email with clients.
- Created adhoc/action reports post meetings using Microsoft Excel’s interactive dashboards, lookups, pivot tables, and SQL Server to support data-driven decision-making.
- Prepared monthly and quarterly report packs for insurance carriers/clients, including written commentary in Microsoft Excel, Word, and Acrobat to clarify data insights.
- Audited reports to ensure the quality of research reports.
- Track completion of report deliverables to ensure quality/style/content/design of the report packs to carriers/clients and integrity of all reports.
- Performed research as needed to support Client Relationship Managers during client meetings.
- Collaborate with relevant teams; communicate assignments and expectations to the developer team.
- Handling daily MIS, weekly reports for team quality & productivity.
- Executed an end-to-end sub process.
- Developed SOPs to streamline task execution and enhance consistency.
- Conduct knowledge sharing sessions and refresher training in the team.
- Provided input on corrective actions to enhance data capture and audit processes, identifying potential improvements to team performance.
Analyst
WNS Global Service
04.2013 - 10.2016
- Developed insight-driven reports and dashboards in Qlikview for debt collection project, facilitating data analysis and decision-making.
- Generated monthly complaints report using Excel, incorporating pivot tables, lookups, and visualizations to identify trends.
- Collaborated in complaints team to resolve customer complaints, enhancing service experience.
- Attended training sessions on SAS EG, Qlikview, and Qliksense to enhance software skills.
Education
Project Management Professional (PMP) -
PMI
01-2026
MBA (PGDM) - Finance
Welingkar School of Management
01-2016
Graduate - commerce
Mumbai University
01-2011
Skills
- Data analytics
- Data visualization
- Financial analysis
- Process optimization
- Process improvement
- Project management
- Stakeholder engagement
- Critical thinking
Timeline
Senior Manager- Cyber Data Analytics and Insights
Marsh and McLennan
07.2021 - 02.2026
Program Manager- Strategic & analytical
Bajaj Allianz Life Insurance
01.2020 - 07.2021
Business Insight Analyst
HDFC Standard Life
12.2018 - 12.2019
Business Insight Analyst
Willis Towers Watson
11.2016 - 11.2018
Analyst
WNS Global Service
04.2013 - 10.2016
Project Management Professional (PMP) -
PMI
MBA (PGDM) - Finance
Welingkar School of Management
Graduate - commerce
Mumbai University