FAZIL ISLAM
Sivakasi
Summary
To be a part of a Professionally Managed Company with scope for challenging career, opportunity for learning excellence and continuous improvement coupled with growth and individual development.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Quality Assurance Lead JP
Amazon
Chennai
02.2024 - 12.2025
- Auditing the data at every stage to make sure the data quality is 100%
- Auditing more than 35 data attributes and call out the attribute if any errors found
- Perform test case execution and report bugs accurately
- Understand testing procedures and guidelines for new builds/releases
- Identified error factors and analyzed data quality from newly developed tools
- Collaborated with associates to resolve data point issues promptly
- Raised tickets to report errors in data attributes for timely resolution.
- Tracking the callout SIM and resolving those SIMs where associates fix the data points
- Supporting various audit process for ad hoc task
- Monitoring monthly and yearly changes in the data attributes
- Analyse the competitors and suggest the associates for data attributes which are missing
- Supported new tool releases and coordinated with technical team to enhance tool efficiency
- Document processes & regularly update existing SOPs
Tech Ops Associate - Japanese
Amazon
03.2022 - 01.2024
- Filter product page and non-product page by xpath and regular expression
- Mapped website layout to efficiently crawl all available page types
- Identify the data attributes available and execute crawl to cover entire data item present
- Captured over 35 data level attributes with high accuracy
- Monitoring price changes and market conditions
- Working closely with catalog teams
- Resolved issues and errors in data attributes identified by Audit team
Automation Analyst
Amazon
Bangalore
12.2019 - 02.2022
- Studying industry standards and pricing structure of competitors
- Identified cart price, shipping price, and other pricing defects in product layout to enhance accuracy
- Analysing market trends and consumer habits for identifying the best price
- Using mathematical analysis in determining pricing trends
- Monitoring price changes and market conditions
- Working closely with catalog teams
- Handling SQL queries, Trouble tickets, Xpath and regex queries
- Resolved client queries related to pricing errors, ensuring timely solutions and improved customer satisfaction
- Proficient in designing wholesale and retail pricing strategies
- Cross-trained and provided backup for other teams when needed
- Collaborated with audits, AFM, and mapping teams to streamline workflow processes and improve operational efficiency
Process Associate - Japanese
Amazon
Bangalore
02.2017 - 11.2019
- Complete the daily targets with 100% accuracy
- Delivering the results on time
- Always analyse the quality of the data to be shared and provide the data with high standards
- Taking ownership by new findings to improve the process level and by taking critical tasks during the peak/holiday season
- Always analyze the quality of the data to be shared and provide the data with high standards
- Taking leadership by assigning the work to individuals in the team and making them complete it on time
- Participated in team meetings to discuss project updates and strategies
Customer Support Executive
Habiliss Systems Private Limited
Chennai
10.2012 - 02.2015
- Responding to client needs and complete their task
- Scheduled and serviced client needs through remote assistance
- Responded to faulty servicing and immediate client operational demands
- Confirming the events (matches) is available on the source and at the client-side desktop
- Informed clients of match details regularly
- Trained new employees on company procedures and systems
- Given training to the new joiners
- Responding to client needs and completing their task
- Constructing Regular Expression in Experesso
- Supporting business teams and completing their projects from clients
Education
B.E - Electronics and Communication Engineering
Noorul Islam College of Engineering
Thukkalay, TamilNaduHSC -
SHNV Matric Higher Secondary School
Sivakasi, TamilNaduSSLC -
SHNV Matric Higher Secondary School
Sivakasi, TamilNaduSkills
- Quality Assurance Tools
- Automation Testing
- Test automation
- Test case execution
- Quality assessment
- Data auditing
- PHP
- MySQL
- HTML
Languages
- English
- Tamil
- Japanese
Personal Information
- English
- Tamil
- Japanese
Hobbies and Interests
- English
- Tamil
- Japanese
Disclaimer
- English
- Tamil
- Japanese
Languages
Japanese
Elementary
A2
English
Advanced
C1
Timeline
Quality Assurance Lead JP
Amazon
02.2024 - 12.2025
Tech Ops Associate - Japanese
Amazon
03.2022 - 01.2024
Automation Analyst
Amazon
12.2019 - 02.2022
Process Associate - Japanese
Amazon
02.2017 - 11.2019
Customer Support Executive
Habiliss Systems Private Limited
10.2012 - 02.2015
B.E - Electronics and Communication Engineering
Noorul Islam College of Engineering
HSC -
SHNV Matric Higher Secondary School
SSLC -
SHNV Matric Higher Secondary School