Hi, I’m
Fazy Flower Florita
Manager
Chennai
Summary
Over 7 years of corporate experience with a focus on technical roles. Strong analytical and problem-solving skills with 4+ years of Operational experience. Proficient in managing communications and workflows across technical and nontechnical teams, including external partners and vendors with strong leadership and team management skills. Proven ability to work independently and thrive in a fast-paced environment to deliver results within tight deadlines. Skilled in identifying and triaging technical issues for resolution. Proficiency in Microsoft Office Suite with strong analytical and problem-solving skills. Certification in Lean Six Sigma Black belt by Udemy
Overview
7
years of professional experience
23
years of post-secondary education
1
Certification
Work History
Amazon Development Centre India
Acting Supervisor
09.2018 - Current
Job overview
- Provided well-documented, action-oriented coaching on quality metrics to enhance team self-sufficiency and accountability
- Actively participated in daily Gemba walk processes and team huddles
- Managed complex processes within tight deadlines while ensuring compliance with industry regulations
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Amazon Development Centre India
SPS Advisor ( Subject Matter Expert )
Job overview
- Delivered outstanding operational performance while handling high-complexity tasks with a focus on quality and integrity
- Identified process gaps within associates and conducted refresher training to address them
- Interacted with Selling Partners on various media channels and handled Leadership Escalations
- Demonstrated excellent time-management skills and worked independently while adhering to departmental policies and procedures.
Groupon
Customer Service Representative
01.2017 - 01.2018
Job overview
- Responded promptly and professionally to incoming customer inquiries by email
- Maintained an updated knowledge of the organization's products, services, and customer service policies
- Established and maintained good rapport with customers by using positive language and anticipating their needs.
Dell Services
AR Caller
01.2018
Job overview
- Initiated telephone calls to insurance companies requesting status of claims for the outstanding balances on patient accounts and took appropriate actions
- Managed A/R accounts by ensuring accurate and timely follow-up.
Education
Indira Gandhi UniversityDelhi, India
MBA from Operations Management
04.2001 - 04.2024
College of Applied Science (IHRD)Kottayi, Palakkad
BSc. Electronics
Skills
Project management
Operations Management
Team Leadership and Performance Management
Accomplishments
- Fighting Genius Award (2019)
- Gemba Changer Award (2020)
- Best Performer Award (2019, 2020, 2021, 2022)
- Star Performer Award (2023)
- GEM Award (2023)
Projects and Achievements
Reduced costs by 10% by leading the project We Need to Talk (W2NT) Outreach Initiative.
Currently leading a Kaizen project which will save $75000 by improving a major process improvement in SPS department, Amazon.
Participated in Global Month of Volunteering activities conducted by Amazon in September 2023.
Received Star Performer Award for leading a team of 29 Level - 4 Associate Advisors which resulted in exception target achievement for continuous 3 months.
Certification
Six Sigma Black belt by Udemy
Timeline
Six Sigma Black belt by Udemy
12-2024
Acting Supervisor
Amazon Development Centre India
09.2018 - Current
AR Caller
Dell Services
01.2018
Customer Service Representative
Groupon
01.2017 - 01.2018
Indira Gandhi University
MBA from Operations Management
04.2001 - 04.2024
SPS Advisor ( Subject Matter Expert )
Amazon Development Centre India
College of Applied Science (IHRD)
BSc. Electronics
04.2016