Microsoft Office
Syed Ibrahim M
Retail Manager
Chennai
Summary
Driven Retail Manager with more than two years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Retail Manager
Kalanjiyam Group
Chennai
2018.11 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Created visual store strategy based on market trends.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Answered questions about store policies and addressed customer concerns.
- Successfully drove new product lines to increase annual profits by 30%.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed daily paperwork and computer entry of sales data as established by management.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Submitted reports to senior management to aid in business decision-making and planning.
Assistant Retail Manager
Kalanjiyam Group
Chennai
2016.11 - 2018.10
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Supervised and performed human resource management functions for 12 subordinates.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained store equipment, printers and fax machines.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales Assistant
Kalanjiyam Group
Chennai
2013.03 - 2016.10
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted minimum of 80 customers per day with prompt and polite support in-person and via telephone.
- Referred customers to various services by evaluating needs and providing recommendations.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Prepared PowerPoint presentations and Word documents for sales presentations.
- Input credit and debit card payments in POS system to complete purchases.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Gathered and prepared sales materials in preparation for sales meetings.
- Entered, coded and processed vendor invoices.
Sales Intern
Kalanjiyam Group
Chennai
2010.08 - 2013.02
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Qualified incoming team marketing and sales leads to assist with prospecting new contacts.
- Generated advertising brochure for vendor use.
- Collaborated with managers and sales team of 18 to provide customer feedback and recommend operational changes to meet emerging trends.
- Met existing customers to review current services and expand sales opportunities to 10%.
- Worked independently with minimal supervision.
- Attended monthly sales meetings and quarterly sales trainings.
- Exceptional computer skills
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Bachelor of Commerce - Accounting And Finance
University of Madras
Chennai 2006.06 - 2009.07
Skills
Merchandising operations
Pricing policies
Strategic selling
Inventory management
Recruitment
Staff training/development
Market research and trends
Budgeting & Product procurement
Customer relationship building
Software
Electronic Email
Adaptive to any new software
Timeline
Retail Manager
Kalanjiyam Group
2018.11 - Current
Assistant Retail Manager
Kalanjiyam Group
2016.11 - 2018.10
Sales Assistant
Kalanjiyam Group
2013.03 - 2016.10
Sales Intern
Kalanjiyam Group
2010.08 - 2013.02
Bachelor of Commerce - Accounting And Finance
University of Madras
2006.06 - 2009.07