Garima Mahey
Project Manager
Summary
Multifaceted & detail oriented professional with 3+ years of demonstrated experience in digital transformations & project management in diverse areas such as IT-Applications, Content Management & Process Improvizations
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Engineer-Strategy
Luminous Power Technologies
2020.04 - Current
- Project management including requirement gathering, planning,budgeting,risk management,proposal designing, vendor & stakeholder management.
- Led the development, design-layout finalization & content management of Luminous service online portal & mobile application for engineers.
- Managed the development of Chat-bot for online-resolution in collaboration with NEC Corporation.
- Set-up of mini NOC (Network Operations Centre) that increased Customer NPS by 30% over the period of 3 months.
- Led the development of mobile application for solar system integrators & service personnel for continuous monitoring of smart inverters.
- Initiated & managed the development of eLearning platform for engineers.
Graduate Engineer Trainee
Luminous Power Technologies
2019.04 - 2020.04
- Brand management of Luminous Service-Corporate Communications & collaboration with external press.
- Standardization of engineers & service centers-process, outlook & technical equipment.
- Successfully launched & executed the various service campaigns-Free Service Camp, Moment of Truth, TECHSQUAD (Solar experts for premium products), Battery Home Service & Plug 'n' Play inverter installation
- Product Validation & testing of IOT products, solar power conditioning units & fans.
- Responsible for launch of over 25 new products in market for various product lines-inverter, fans, batteries & solar products.
- Monitored projects to determine areas and processes needing improvement.
Technical Content Writer-Intern
Alpha Digital
2018.06 - 2018.09
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Developed user training modules & online help screens.
- Analyzed developments in field to update instruction literature.
- Presented new technology and drafted white papers and other technical documents to complete packages.
Market Research Intern
Krigers Group International
2018.04 - 2018.05
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Conducted consumer surveys and analyzed purchasing trends.
- Completed research, compiled data and assisted in timely reporting.
Education
Bachelor of Technology - Electronics And Communications Engineering
Guru Gobind Singh Indraprastha University
New Delhi 2015.08 - 2019.06
High School Diploma -
Cambridge School
New Delhi 2013.04 - 2015.03
Skills
Project Management
Business Analysis
Process development
Six Sigma Certification-Green Belt
Advanced Excel
Microsoft Power Point
Power Bi
User Acceptance Testing
Vendor Management
User Stories
Content Management
Requirement Gathering
Adobe Photoshop
Corporate Communications
Design Thinking
Business Required Document
Process Digitization
Project Branding
Content Writing
Certification
Project Management Foundations by PMI
Timeline
Project Management Foundations by PMI
2022-04
Six Sigma-Green Belt by Six Sigma Academy Amsterdam
2021-04
Engineer-Strategy
Luminous Power Technologies
2020.04 - Current
Graduate Engineer Trainee
Luminous Power Technologies
2019.04 - 2020.04
Technical Content Writer-Intern
Alpha Digital
2018.06 - 2018.09
Market Research Intern
Krigers Group International
2018.04 - 2018.05
Bachelor of Technology - Electronics And Communications Engineering
Guru Gobind Singh Indraprastha University
2015.08 - 2019.06
High School Diploma -
Cambridge School
2013.04 - 2015.03