Ms. Pushpinder
Customer Support Executive
Shahdara,Delhi
Summary
Personable Service Representative offering ~3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Sales Consultant
DotPe India Private Limited
Gurugram, Haryana
09.2021 - 11.2021
- Cold called and conducted face-to-face sales calls with merchants and business owners for an IT company
- Created detailed sales presentations to communicate product features and market data.
- Oversaw daily outbound calls to identify services that address primary needs.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Conducted product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Worked on Leadsquared CRM & Metabase to confirm payments
- Maximized customer retention by resolving issues quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed reputation through a commitment to customer satisfaction and strong client relationships.
Senior Executive - Client Servicing
NutriGlow Cosmetics Private Limited
Noida, Uttar Pradesh
05.2019 - 09.2021
- Provided primary customer support to all customers.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Coordinated with manufacturing & dispatch departments and delivery partners for timely delivery of personal care products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Handling customer complaints, order tracking, NDR & reattempts of delivery using ShipRocket
- Outbound & Inbound call handling,
- Lead Generation and Lead Conversion
- Scheduling & coordinating meetings for business closures
Education
Master of Arts - English
IGNOU
Delhi 01.2019 - Current
Associate of Science - Diploma in Computer Application & Programming
F-Tech Institute
Delhi 06.2017 - 06.2018
Bachelor of Arts - English
Delhi University
Delhi 05.2014 - 05.2017
H.S.C - Arts
Arwachin Bharti Bhawan School
Shahdara 04.2012 - 05.2014
S.S.C - General
Arwachin Bharti Bhawan School
Shahdara 04.2011 - 05.2012
Skills
Customer Support
Customer Retention
Customer Delight
Customer handling
Accomplishments
● Being among the top performers in the team in NutriGlow Cosmetics for Q2 2020 and Q1 2021 in HR & client servicing
● Appreciation from top cosmetic brands for being the best customer representative in Q1 2021
Timeline
Sales Consultant
DotPe India Private Limited
09.2021 - 11.2021
Senior Executive - Client Servicing
NutriGlow Cosmetics Private Limited
05.2019 - 09.2021
Master of Arts - English
IGNOU
01.2019 - Current
Associate of Science - Diploma in Computer Application & Programming
F-Tech Institute
06.2017 - 06.2018
Bachelor of Arts - English
Delhi University
05.2014 - 05.2017
H.S.C - Arts
Arwachin Bharti Bhawan School
04.2012 - 05.2014
S.S.C - General
Arwachin Bharti Bhawan School
04.2011 - 05.2012