- Athletics Fitness, High-Intensity Interval Training (HIIT), competitive sports, endurance conditioning, and agility training
- Culinary Arts, Culinary chemistry, recipe development, and macro-balanced meal preparation
Satyam Singh Rajput
Surat,Gujarat
Summary
Engagement Manager with a proven track record of building resilient client partnerships and executing cross-functional projects. Adaptive to align business capabilities with client goals to drive long-term loyalty and unlock new revenue streams. A proactive problem-solver skilled at quickly mastering industry-specific needs and leveraging project management tools to maximize client satisfaction in dynamic environments.
Overview
3
3
years of professional experience
Work History
Engagement Manager
AM/NS India
Hazira Surat Gujarat
06.2023 - Current
- Maintained a 98% personal Customer Satisfaction (CSAT) score over 4 consecutive quarters while successfully managing 40+ complex daily inquiries.
- De-escalated and resolved 95%+ of high-priority client complaints utilizing empathetic listening and swift resolution to convert frustrated customers into long-term brand advocates.
- Developed and implemented innovative customer service solutions to address complex client challenges, directly improving overall client satisfaction scores by 40%.
- Engagement Management Tools Used: Contract Labour Management System, I-desk Ticket management system.
Engagement Manager
AM/NS India
Hazira Surat Gujarat
06.2023 - Current
- Led the end-to-end implementation and scaling of a cloud-based, CLMS tracking over 100,000 operational and project-based personnel daily.
- Centralized workforce operations across cross-functional enterprise departments, streamlining the lifecycle from hoarding and identity verification to payroll and offboarding.
- Engineered seamless SAP ERP integration enabling real-time data synchronization for automated, error-free attendance logging and contractor payroll processing.
- Mitigated enterprise legal risks by embedding automated compliance guardrails that rigidly track labor laws, shift limits, and mandatory contractor documentation.
- Drove substantial cost and time efficiencies by eliminating manual time-tracking bottlenecks while upgrading plant-wide access security.
Engagement Manager
AM/NS India
Hazira Surat Gujarat
06.2023 - Current
- Spearheaded a flagship 5G and telecom network rollout across a 5,000-acre AM/NS India Surat plant establishing high-speed, ultra-low latency frameworks for Industrial IoT.
- Strategic deployment of 33 custom telecom sites (GBT, IBS, RTT) to standardize mission-critical communications in AM/NS India Surat Plant.
- Engineered multi-tier coverage layouts and optimized cellular handovers to bypass heavy RF interference in high-density steel structures, completely eliminating communication dead zones.
- Sustained a 94% network uptime framework across hazardous-monitoring zones by effectively managing vendor SLAs, cross-functional teams, and regulatory compliance.
Education
BE - Instrumentation & Control
SCET GTU
Gujarat01-2023
Skills
- Strategic Stakeholder Engagement
- Client Relationship Management
- Cross-Functional Coordination
- Project Management
- Proactive Risk Management
- Contract Labour Management System
- I-desk Ticket management system
Interests
Awards
Academic Gold Medalist, Awarded by the Chief Minister of Gujarat for securing 1st position in academics.
Timeline
Engagement Manager
AM/NS India
06.2023 - Current
Engagement Manager
AM/NS India
06.2023 - Current
Engagement Manager
AM/NS India
06.2023 - Current
BE - Instrumentation & Control
SCET GTU