JOBIN J
Nagercoil
Summary
Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.
Overview
15
15
years of professional experience
Work History
ANALYST, LOGISTICS-REVERSE MANUFACTURING
DELL INTERNATIONAL SERVICES INDIA PVT LTD
Chennai
07.2010 - Current
- Performing fixing problems, Root cause analysis, corrective action, and preventive action
- Stabilization with new Logistic service provider for warehouse management
- Analyzing and reporting all the customer cancelled/returned systems into stocks for refurbishing process.
- Respond to customers' queries within SLA (Service Level Agreement).
- Worked with team members to improve process integration and flow.
- Reviewed logistics performance with customers against targets, benchmarks and service agreements
- Verified inventory computations by comparing them to physical counts of stock and investigating discrepancies.
- Organized purchase and delivery of materials needed for various contracts.
- Implemented inventory control measures to safeguard sensitive items and equipment.
- Redesigned movement of goods to minimize costs and maximize value
- Supported the logistics department by leveraging existing resources with cost-effective savings.
- Identified opportunities for process improvements across the organization.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Utilized visualization tools, such as Power BI, to present findings.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed key performance indicators to identify effective strategies.
- Organized supplier meetings to provide project updates.
- Prepared forecasts of future performance based on historical trends.
- Developed financial models to analyze data and identify potential risks.
TECHNICAL SUPPORT SPECIALIST
HCL INFOSYSTEMS PVT LTD
Pondicherry
06.2009 - 06.2010
- Provided comprehensive technical support to customers via telephone, email and chat.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Troubleshot system errors and identified potential solutions.
- New product validation (R&D) of Desktop, Laptop and Server
- Knowledge in ESD safe material handling
- Working Knowledge in SAP
- Report preparation of AFR (Annual Failure Report) and Go rate preparation
- Report preparation of WFR (Weekly Failure Report) and Go rate preparation.
- Working Knowledge in Customer compliance
- Working Knowledge in handling of New Installation Demands
- Working Knowledge in Field Return Materials analysis
- Customer level audit (CLA) and Daily machine audit (DMA) for Desktop, Laptop and server Products
- Reliability Testing (RT)
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Education
Bachelor of Science - BSc Computer Science
Annamalai University
Chennai05.2019
Advanced Diploma - Laptop Motherboard
SMT Technologies
Chennai01.2014
Diploma - Computer Science Engineering
Morning Star Polytechnic College
Kaniyakaumari01.2009
Higher Secondary School -
Christucoil LMS Higher Secondary School
Kaniyakumari05.2007
High School -
R.C.High School
Kaniyakumari05.2005
Skills
- Computer-Based Inventory System
- Root Cause Analysis
- Data Integrity Assurance
- Supply Chain Operations
- Data Research and Validation
- Warehousing Processes
- Purchase Orders
- Team Building
- Analytical Thinking
- Inventory Control
- Problem-Solving
- Reports Generation
- Issue Identification
- Process Improvements
- Compliance Analysis
- Business Operations Analysis
- Corrective Action Planning
- Risk Analysis
- Report Preparation
- Progress Tracking
- Cost Reduction
- Logistics Process Improvement
- Employee Hiring and Training
- Performance Review and Optimization
- Business Relationship Development
- KPI analysis
- Workflow Analysis
- BI dashboards
- Audit Support
- Information Gathering
- Project Management
Passportstatus
Available
Additionalinformation - Fathername
John M
Personal Information
- Date of Birth: 06/04/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Cooking
- Cycling
- Long Drive
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Beginner (A1)
A1
Timeline
ANALYST, LOGISTICS-REVERSE MANUFACTURING
DELL INTERNATIONAL SERVICES INDIA PVT LTD
07.2010 - Current
TECHNICAL SUPPORT SPECIALIST
HCL INFOSYSTEMS PVT LTD
06.2009 - 06.2010
Bachelor of Science - BSc Computer Science
Annamalai University
Advanced Diploma - Laptop Motherboard
SMT Technologies
Diploma - Computer Science Engineering
Morning Star Polytechnic College
Higher Secondary School -
Christucoil LMS Higher Secondary School
High School -
R.C.High School
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