Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.
Overview
15
15
years of professional experience
Work History
ANALYST, LOGISTICS-REVERSE MANUFACTURING
DELL INTERNATIONAL SERVICES INDIA PVT LTD
Chennai
07.2010 - Current
Performing fixing problems, Root cause analysis, corrective action, and preventive action
Stabilization with new Logistic service provider for warehouse management
Analyzing and reporting all the customer cancelled/returned systems into stocks for refurbishing process.
Respond to customers' queries within SLA (Service Level Agreement).
Worked with team members to improve process integration and flow.
Reviewed logistics performance with customers against targets, benchmarks and service agreements
Verified inventory computations by comparing them to physical counts of stock and investigating discrepancies.
Organized purchase and delivery of materials needed for various contracts.
Implemented inventory control measures to safeguard sensitive items and equipment.
Redesigned movement of goods to minimize costs and maximize value
Supported the logistics department by leveraging existing resources with cost-effective savings.
Identified opportunities for process improvements across the organization.
Collaborated with cross-functional teams on projects related to analytics initiatives.
Utilized visualization tools, such as Power BI, to present findings.
Set specific goals for projects to measure progress and evaluate end results.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Oversaw quality control to identify inconsistencies and malfunctions.
Analyzed key performance indicators to identify effective strategies.
Organized supplier meetings to provide project updates.
Prepared forecasts of future performance based on historical trends.
Developed financial models to analyze data and identify potential risks.
TECHNICAL SUPPORT SPECIALIST
HCL INFOSYSTEMS PVT LTD
Pondicherry
06.2009 - 06.2010
Provided comprehensive technical support to customers via telephone, email and chat.
Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
Troubleshot system errors and identified potential solutions.
New product validation (R&D) of Desktop, Laptop and Server
Knowledge in ESD safe material handling
Working Knowledge in SAP
Report preparation of AFR (Annual Failure Report) and Go rate preparation
Report preparation of WFR (Weekly Failure Report) and Go rate preparation.
Working Knowledge in Customer compliance
Working Knowledge in handling of New Installation Demands
Working Knowledge in Field Return Materials analysis
Customer level audit (CLA) and Daily machine audit (DMA) for Desktop, Laptop and server Products
Reliability Testing (RT)
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Account Manager, Inside Sales 3, Enterprise T2 at Dell International Services India Pvt. Ltd.Account Manager, Inside Sales 3, Enterprise T2 at Dell International Services India Pvt. Ltd.