Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

PANKAJ Singh

Program Manager
Noida

Summary

As a Team Manager, I am responsible for delivering high-quality training and e-learning services to clients such as Udemy, Cisco, and Inc. I manage a team of three Training Coordinators and oversee the LMS administration and reporting using advanced Excel and Power BI. I also use multimedia tools and software, such as Adobe Creative Suite, Articulate Storyline, elai.io, and Canvas, to create engaging and interactive learning materials for web-based offerings. I have successfully handled multiple projects and tickets on the Service Now Tool, ensuring customer satisfaction and timely resolution. I have over four years of experience in the e-learning industry, having worked as an Assistant Manager at BPO Convergence and NIIT Limited, where I handled teams of up to six Training Coordinators and ensured consistent and high-level learner experience and quality delivery. I have expertise in instructional design, content development, assessment design, project management, data analysis, and compliance training. I have a Bachelor of Computer Applications (BCA), which has enhanced my communication, problem-solving, and collaboration skills. I am passionate about leveraging technology and data to create effective and engaging learning solutions that meet the needs and goals of learners and clients.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
7
7
Certifications

Work History

Learning Technologist

Gedu Services(GlobalU)
3 2024 - Current
  • Act as the expert in Learning Management Systems (LMS) for CFO Advisory and Clients
  • Oversee E-Learning, Instructor-Led Training, and Curriculum management on the LMS platform
  • Handle the payment gateway within Cornerstone LMS to streamline revenue recognition
  • Publish Online Courses (SCORM Packages), Videos, and Documents, including content uploads and testing
  • Coordinate facilitator rosters, attendance, and course credits
  • Ensure System Security by establishing and granting role-based permissions
  • Manage the user database, including creating internal/external users and timely access sharing
  • Develop Quizzes, Question banks, Assessments, Exams, and Forms
  • Conduct Level 1, 2, and 3 Feedback evaluations for training completion, followed by evaluation reports
  • Create Standard Operating Procedure Documents for Technical Scenarios
  • Edit digital video recordings for e-Learning documentation using tools like iSpring, Articulate, and Camtasia
  • Analyze and improve existing processes/techniques to address root causes of issues
  • Maintain an issue tracker and collaborate with vendors, partners, or internal teams to resolve issues
  • Align system solutions during requirement gathering and provide functional & technical support for implementation
  • Provide training and coaching to junior consultants
  • Support LMS configuration, content loading, notifications, and post-production assistance
  • Stay informed about developments in the HR tech world and share knowledge continuously
  • Assist in developing scenarios for Testing and conduct User Acceptance Testing (UAT)
  • Manage data migration and data management tasks
  • Generate Standard/Custom Reports & dashboards
  • Analyze monthly MIS data including Training Hours, Participants, Vendor Cost, HR, Social Learning, etc
  • Ensure successful training and delivery services for clients such as Udemy, Cisco (Compliance), Inc
  • Handle LMS administration and reporting using Advanced Excel and Power BI.

Team Manager || Learning & Development

CROMA
04.2023 - 03.2024
  • Act as the expert in Learning Management Systems (LMS) for CFO Advisory and Clients
  • Oversee E-Learning, Instructor-Led Training, and Curriculum management on the LMS platform
  • Handle the payment gateway within Cornerstone LMS to streamline revenue recognition
  • Publish Online Courses (SCORM Packages), Videos, and Documents, including content uploads and testing
  • Coordinate facilitator rosters, attendance, and course credits
  • Ensure System Security by establishing and granting role-based permissions
  • Manage the user database, including creating internal/external users and timely access sharing
  • Develop Quizzes, Question banks, Assessments, Exams, and Forms
  • Conduct Level 1, 2, and 3 Feedback evaluations for training completion, followed by evaluation reports
  • Create Standard Operating Procedure Documents for Technical Scenarios
  • Edit digital video recordings for e-Learning documentation using tools like iSpring, Articulate, and Camtasia
  • Analyze and improve existing processes/techniques to address root causes of issues
  • Maintain an issue tracker and collaborate with vendors, partners, or internal teams to resolve issues
  • Align system solutions during requirement gathering and provide functional & technical support for implementation
  • Provide training and coaching to junior consultants
  • Support LMS configuration, content loading, notifications, and post-production assistance
  • Stay informed about developments in the HR tech world and share knowledge continuously
  • Assist in developing scenarios for Testing and conduct User Acceptance Testing (UAT)
  • Manage data migration and data management tasks
  • Generate Standard/Custom Reports & dashboards
  • Analyze monthly MIS data including Training Hours, Participants, Vendor Cost, HR, Social Learning, etc
  • Ensure successful training and delivery services for clients such as Udemy, Cisco (Compliance), Inc
  • Handle LMS administration and reporting using Advanced Excel and Power BI.

Team Manager || Learning & Development

BPO CONVERGENCE PRIVATE LIMITED
07.2022 - 04.2023
  • Responsible for successful training and delivery services for clients - Cisco, Inc
  • Handling a team of 3 Team Leaders to ensure consistent and high-level learner experience and timely and quality delivery adhering to the service level agreements
  • Increased overall efficiency and productivity of the team by revamping jobs, schedules, and daily assignments
  • Motivated and trained employees to maximize team productivity and to do the tasks within SLA
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
  • Improved team efficiency and productivity by restructuring workflow and managing assignments
  • Managed a high workload with a consistent record of achieving deadlines and production targets
  • Kept team activities in compliance with safety, regulatory and environmental guidelines
  • Stakeholder management with a deep understanding of processes that drives the expansion of business with the client(s), promoting customer success
  • Act as a primary and strategic point of contact with clients for day-to-day activities, manage all client communications and identify new channels to promote/increase business portfolio
  • Collaboration with IT and other cross-functional teams to obtain short-term and long-term solutions to various business problems
  • Offering/Class readiness coordination with clients and vendors.

Assistant Manager || Learning & Development

NIIT Limited
04.2019 - 01.2022
  • Handling team of 6 Training Coordinators to ensure consistent and high-level learner experience and timely and quality delivery adhering to the service level agreements
  • Responsible for successful training and delivery services for clients - Cisco, Barclays, Inc
  • Manage end-to-end learning experience right from content consulting, content hosting & content life cycle management to handle any support issue with the learning content
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
  • Improved team efficiency and productivity by restructuring workflow and managing assignments
  • Managed high workload with a consistent record of achieving deadlines and production targets
  • Kept team activities in compliance with safety, regulatory and environmental guidelines
  • Stakeholder management with a deep understanding of processes that drives the expansion of business with the client(s), promoting customer success
  • Act as a primary and strategic point of contact with clients for day-to-day activities, manage all client communications and identify new channels to promote/increase business portfolio
  • Collaboration with IT and other cross-functional teams to obtain short-term and long-term solutions to various business problems
  • Manage end-to-end learning experience right from content consulting, content hosting & content life cycle management to handling any support issue with the learning content
  • Offering/Class readiness coordination with clients and vendors Feedback analysis, along with creation and maintenance of instructor-led/Virtual/Web based/Video on demand classes
  • Adherence and compliance to project/organization processes, Concentrix: Barclays
  • Content management - SCORM and AICC
  • Salesforce data management for content and classes.

Team Lead

NIIT Limited
04.2017 - 04.2019
  • Responsible for successful training and delivery services for clients - Cisco, Inc
  • Motivated and trained employees to maximize team productivity and to do the tasks within SLA
  • Stakeholder management with a deep understanding of processes that drives the expansion of business with the client(s), promoting customer success
  • Act as a primary and strategic point of contact with clients for day-to-day activities, manage all client communications and identify new channels to promote/increase business portfolio
  • Collaboration with IT and other cross-functional teams to obtain short-term and long-term solutions to various business problems
  • Offering/Class readiness coordination with clients and vendors.

Training Coordinator

NIIT Limited
07.2016 - 04.2017
  • Counselled students regarding course and program selection, class scheduling and registration, and career planning
  • Delivered supportive and knowledgeable counselling to students with academic or personal concerns
  • Collaborated with teachers and administrators in the development, evaluation, and revision of school programs and in the preparation of master schedules for curriculum offerings.

Education

Bachelor of Computer Applications - BCA - Computer Science

R.D.P.D. College, Jahangirabad
07.2016 - 05.2019

Skills

Project Management

Websites

Certification

Designing the Learner's Journey

Timeline

Team Manager || Learning & Development

CROMA
04.2023 - 03.2024

Team Manager || Learning & Development

BPO CONVERGENCE PRIVATE LIMITED
07.2022 - 04.2023

Assistant Manager || Learning & Development

NIIT Limited
04.2019 - 01.2022

Team Lead

NIIT Limited
04.2017 - 04.2019

Training Coordinator

NIIT Limited
07.2016 - 04.2017

Bachelor of Computer Applications - BCA - Computer Science

R.D.P.D. College, Jahangirabad
07.2016 - 05.2019

Learning Technologist

Gedu Services(GlobalU)
3 2024 - Current

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