Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Manu Sathyan

Manu Sathyan

Kochi

Summary

Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Trained in technical support and asset management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.

Overview

6
6
years of professional experience

Work History

Technical Support Specialist

Hewlett Packard, HP
04.2022 - 07.2024
  • Where I provide technical assistance and support for customers
  • I utilize my highly organized and efficient skills to handle customer enquiries, resolve technical issues, and ensure customer satisfaction
  • Resolve customer inquiries and issues in a timely and efficient manner
  • Collaborate with cross-functional teams to escalate and resolve complex technical issues
  • Ensure customer satisfaction by providing excellent customer service and support
  • Document customer interactions and solutions in the CRM system.
  • Earn revenue and manage assets

Trainee

St Regis Hotel
06.2018 - 09.2018
  • Assisted in organizing successful events by coordinating with various departments within the hotel.
  • Collaborated with housekeeping staff to ensure rooms were clean and well-maintained for guest comfort.
  • Ensured a smooth dining experience for guests by collaborating with the restaurant team on reservations and special requests.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
  • Assisted colleagues during busy times or staff shortages as needed, demonstrating a strong team player mentality.
  • Contributed to positive online reviews by delivering excellent hospitality experiences to all guests.
  • Handled guest complaints professionally, resulting in satisfactory resolutions and improved relationships with customers.

Education

10th Standard -

Sri Sri Ravishankar Vidhya Mandir, Kochi
05.2015

12th Standard - Commerce Computer

Sri Ravishankar Vidhya Mandir, Kochi
05.2017
  • Awarded best outgoing student and school topper
  • Elected School head boy for the year 2017
  • Elected Captain of school football team

Bsc - Hotel And Hospitality Management

Institute of Hotel Management, Bangalore
06.2020
  • Member of kitchen club
  • Elected as the sales and marketing head for college events
  • Elected Captain of football team

Skills

  • Sales and asset management of clients
  • Remote Support
  • Software Installation
  • Customer experience management
  • Technical Troubleshooting
  • Remote Diagnostics
  • Problem-solving aptitude
  • Reliability

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)

Accomplishments

  • Trained and led technical support teams of more than 30 support specialists
  • Ranking 1st in CCCB for PC sales in Australia and New Zealand for 2023 and 2024 on a quarterly basis
  • Throughout 2024, I consistently met and exceeded my monthly sales targets.
  • Recipient of monthly individual and departmental awards for providing stellar client service and revenue

Timeline

Technical Support Specialist - Hewlett Packard, HP
04.2022 - 07.2024
Trainee - St Regis Hotel
06.2018 - 09.2018
Sri Sri Ravishankar Vidhya Mandir - 10th Standard,
Sri Ravishankar Vidhya Mandir - 12th Standard, Commerce Computer
Institute of Hotel Management - Bsc, Hotel And Hospitality Management

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Manu Sathyan