KONDA BHANU PRASAD

• Responded to inquiries from potential customers regarding product features and pricing plans.
• Resolved customer complaints promptly while delivering exceptional customer service.
• Monitored customer feedback on product quality, recommending improvements as necessary.
• Set and tracked sales targets for team members and overall team performance.
• Trained and mentored junior sales representatives to enhance skills and productivity.
• Attended industry events and conferences to network and generate new business leads.
• Built relationships with key industry contacts to foster collaboration and opportunities.

• Organized and maintained executive calendars, coordinating appointments, meetings, and travel itineraries.
• Maintained confidential personnel files and sensitive business information securely.
• Compiled data for report preparation and presentations for senior management.
• Assisted with budget preparation for projects, monitoring expenses against allocations.
• Developed procedures to streamline departmental workflow processes effectively.
• Created MS Excel spreadsheets to track program performance metrics.
• Coordinated cross-department project activities, tracking progress toward goals and deadlines.
• Provided administrative support by fielding calls, responding to emails, and scheduling meetings.

• Organized files according to established procedures for easy retrieval later on.
• Updated existing records with new or revised information as needed.
• Assisted colleagues with resolving any issues related to data entry operations.
• Compiled reports based on gathered information.
• Maintained confidentiality of sensitive information.
• Followed up on pending tasks until completion.
• Utilized specialized software applications related to the job role.
• Checked source documents against entered data to ensure accuracy.
• Stored hard copies of data in organized files to optimize retrieval.
• Followed data program techniques and procedures to maintain data entry requirements.

• Processed returns, exchanges, and refunds according to company policy, ensuring customer satisfaction.
• Analyzed sales data to identify trends for optimizing inventory selection and pricing strategies.
• Maintained daily transaction records including sales receipts, cash received, and discounts issued.
• Reviewed financial reports weekly to ensure accuracy and compliance with company guidelines.
• Reconciled credit card payments monthly with bank statements for accuracy.
• Monitored register drawers during shifts to maintain adequate change availability.
• Participated in annual inventory audits to verify stock counts against physical inventories.
• Supervised daily operations by scheduling shifts and assigning duties.

GPA: 90%

• Relevant Coursework and Training Programs: