SULEMAN SHAIKH

A dynamic professional with over 9 years of experience as an Incident Manager, specializing in incident mitigation, recovery, and resolution. Experienced in developing and managing incident management programs, improving incident tooling, reliability, and user communications. Demonstrates strong communication skills, technical affinity, and ability to manage cross-functional initiatives in fast-paced environments.

Team Lead Experience:

As a Team Lead, I have demonstrated proficiency in guiding and motivating teams to achieve operational goals and deliver exceptional service. My responsibilities have included:

• Leadership: Leading and mentoring a team of [number] professionals, fostering a culture of collaboration, accountability, and continuous improvement.
• Project Management: Successfully managing support projects, overseeing workflows, and ensuring adherence to SLAs and quality standards.
• Strategic Planning: Developing and implementing strategies to optimize team performance, enhance service delivery, and meet organizational objectives.
• Training and Development: Conducting training sessions and performance reviews to develop team members' skills and capabilities in alignment with business needs.
• Stakeholder Management: Building strong relationships with stakeholders, including clients and internal departments, to understand requirements and effectively address issues.
• Process Improvement: Identifying opportunities for process improvements and implementing solutions to streamline operations and enhance efficiency.
• Crisis Management: Proactively managing crises and high-priority incidents, ensuring swift resolution and minimal disruption to business operations.