Hi, I’m
FEBIN S RAHIM
Management Trainee
Trivandrum
Summary
MBA graduate with strong retail expertise, including experience as a Sales Executive at Bluestone and exposure to international retail operations. Skilled in high-value jewellery sales, customer relationship management, visual merchandising, and showroom operations within multicultural environments. Demonstrated ability to drive revenue growth, enhance customer satisfaction, and contribute to team performance in competitive retail markets.
Overview
4
years of professional experience
4
Certifications
2
Languages
Work History
Poundland & Dealz
Supervisor
01.2024 - 01.2025
Job overview
- Delivered high-volume customer service in a fast-paced retail environment.
- Handled POS transactions and maintained cash-handling accuracy.
- Supported inventory control and stock replenishment to minimize shrinkage.
- Collaborated with the team to consistently achieve KPI targets.
- Processed daily financial transactions, and maintained accurate cash reconciliation records.
- Improved customer satisfaction with timely responses to inquiries, addressing concerns, and finding effective solutions.
Bluestone Lifestyle Pvt. Ltd.
Assistant Sales Manager
01.2022 - 01.2023
Job overview
- Directed a sales team of 12 to exceed revenue targets by 25%
- Designed promotional campaigns that boosted sales pipeline by 12%
- Improved customer satisfaction by 30% through service strategy optimization
- Produced monthly P&L and KPI performance reports for senior management
- Reduced sales cycle time by 15% through CRM enhancements
Haeal Enterprises Private Limited
Product Management Intern
01.2021 - 01.2021
Job overview
- Focused on Baby care products.
- Assisted in product development process, from ideation to launch.
- Collaborated with cross-functional teams to ensure timely project delivery.
Education
AMITY UNIVERSITYIndia
Master of Business Administration (MBA) from Finance and Marketing
05-2023
University Overview
- Specialized in Finance and Marketing
- Graduated with First class
- Placement: Bluestone Private Limited India
- GPA: 7.54
UNIVERSITY OF KERALAIndia
Bachelor of Commerce (B.COM) from Computer Applications
03-2021
University Overview
- Specialized in Computer Applications
- Graduated with First class
- Decided further education (Masters)
- GPA: 6.90
Skills
Customer Service Excellence & Retail Operations
Sales Strategy, Business Development & KPI Management
Leadership, Team Management & Stakeholder Engagement
Communication, Client Relations & Problem-Solving
CRM Tools: Microsoft Dynamics 365 (Bank Reconciliation, Client Management)
Accurate data entry
Vendor invoice payment
Microsoft Excel expertise
Account reconciliation
Cash flow management
Finance
Certification
May 2023: Microsoft – Perform a Bank Reconciliation in Dynamics 365 Business Central. Demonstrated proficiency in financial system operations and reconciliation processes.
Timeline
Supervisor
Poundland & Dealz
01.2024 - 01.2025
Assistant Sales Manager
Bluestone Lifestyle Pvt. Ltd.
01.2022 - 01.2023
Product Management Intern
Haeal Enterprises Private Limited
01.2021 - 01.2021
UNIVERSITY OF KERALA
Bachelor of Commerce (B.COM) from Computer Applications
AMITY UNIVERSITY
Master of Business Administration (MBA) from Finance and Marketing