Feelix A

Designation: QC (Quality Check) Analyst, "TPRM."

• Conducted comprehensive quality checks on vendor risk assessments to ensure accuracy, completeness, and adherence to TPRM guidelines.
• Reviewed vendor due diligence questionnaires, identifying potential risks related to financial stability, data privacy, cybersecurity, and operational controls.
• Utilized quality inspection tools and equipment to ensure product accuracy.
• Monitored remediation plans for identified issues, tracking progress, and escalating concerns to relevant stakeholders.
• Developed and maintained quality control metrics to measure the effectiveness of TPRM processes and identify areas for improvement.

• Highly motivated and results-oriented Merchant acquiring professional with 2+ years of experience in
Merchant services industry deals with Point of Sale (POS)
• Managed the end-to-end operations of Merchant POS systems, including installation, maintenance,
Payment processing, pending settlement clearance, Terminal issues, Software upgradation, etc.)
• Provided ongoing support to Merchants, resolving inquiries, addressing issues and coordinating with
service providers to deliver prompt and efficient services in a timely manner and maintaining a high level of
customer satisfaction within TAT.

• Proven track record of successfully leading and motivating teams to achieve performance goals and
deliver excellent customer service.
• Compiled and maintained a comprehensive knowledge base for common merchant queries and solutions.
• Ensuring timely and satisfactory resolutions within TAT for maintaining positive customer relationships
with Banks.
• Interfacing with Relationship managers (MRM/VRM/NAM) for understanding their requirements and
cultivating relationship with them for customer retention & securing repeat business.
• Having exposures on solution architecture of banking applications like Oracle flex cube, Newgen,
Yes Genie.