Fehmi Naaz
Customer Success Manager
Noida
Summary
- 7.5 years of experience in Customer Success, Sales, and Enterprise Account Management across Cloud, SaaS, DevSecOps, Ecommerce, verticals.
- Proven ability to resolve customer issues, manage escalations, and deliver value across the customer lifecycle.
- Strong record in building and nurturing strategic client relationships, including CXO-level engagement across diverse geographies.
- Skilled in working with cross-functional teams (Product, Sales, Solutions, and Support) to align customer goals with business outcomes.
- Hands-on with managing large enterprise accounts from the ICX-Reseller portfolio; expanding relationships beyond IT into Procurement and C-Suite.
- Expertise in driving Net ARR through upsell/cross-sell motions for solutions like Adobe Acrobat, Sign, Creative Cloud, and Express.
- Adept at account mapping, pipeline management, and opportunity qualification using CRM and sales intelligence tools (ZoomInfo, LinkedIn Navigator, Zoho).
- Conducts regular business reviews to understand customer goals, pain points in workflows, and recommend scalable solutions.
- Leads customer outreach, builds connects across departments, and drives solution adoption through customized engagement plans.
- Serves as a trusted advisor, managing renewals, expansions, and product deployments with high-touch engagement via video calls/Teams.
- Stays ahead of industry trends, competitive landscape, and evolving digital content workflows to advise clients on best practices.
- Collaborates closely with internal Solution Specialists to scale customer adoption and ensure long-term retention.
Overview
7
7
years of professional experience
4035
4035
years of post-secondary education
4
4
Languages
Work History
Customer Success Manager
OpsTree Solutions
07.2022 - Current
- Customer Success and Account Management across Cloud, SaaS, DevSecOps, and FinTech verticals at OpsTree Solutions.
- Proven track record in managing high-value client portfolios with CXO-level engagement, driving adoption across multi-cloud and CI/CD automation platforms.
- Specialized in identifying upsell opportunities, executing cross-functional strategies, and accelerating customer ROI across geographies.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Inside Sales Manager
Majorel Pvt Ltd
07.2021 - 04.2022
Digital Acquisition Manager
1Digital
08.2020 - 05.2021
Assistant Manager, Sales
Danube Properties
11.2019 - 07.2020
- Company Overview: Danube Group
- Danube Group
Associate Senior Executive
Naukri.com
01.2018 - 11.2019
- Company Overview: InfoEdge India Ltd.
- InfoEdge India Ltd.
Education
MBA - HR & Marketing
Galgotia's College of Engineering And Technology
Bachelor of Commerce -
MJP Rohilkhand
Bareilly, UPSkills
Cross-functional Team Collaboration
Customer relationship building
Customer service
Renewal & Upsell Strategy
Customer retention
Consulting Skills
Net Promoter Score (NPS) Management
Escalation Handling
Strategic thinker
Cross-functional Team Collaboration
Personal Information
Nationality: Indian
Locations
- Noida, UP
- Dubai, UAE
- Bangalore, Karnataka
- Gurgaon, Haryana
- Greater Noida, UP
- Bareilly, UP
Timeline
Customer Success Manager
OpsTree Solutions
07.2022 - Current
Inside Sales Manager
Majorel Pvt Ltd
07.2021 - 04.2022
Digital Acquisition Manager
1Digital
08.2020 - 05.2021
Assistant Manager, Sales
Danube Properties
11.2019 - 07.2020
Associate Senior Executive
Naukri.com
01.2018 - 11.2019
MBA - HR & Marketing
Galgotia's College of Engineering And Technology
Bachelor of Commerce -
MJP Rohilkhand