Felica Wilhelmus
Evansville
Summary
Dynamic Customer Service Professional with extensive experience at Boonville Natural Gas. Expertise in active listening, critical thinking, and process optimization, leading to enhanced customer satisfaction. Proficient in Microsoft Excel and adept at managing high-stress situations while delivering training and support to team members.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Boonville Natural Gas
04.2022 - 08.2025
- Enhanced customer satisfaction by providing timely support and resolving inquiries.
- Improved response times by managing incoming calls and addressing service issues effectively.
- Streamlined communication processes with team collaboration, increasing overall operational efficiency.
- Maintained professionalism under pressure while effectively managing high-stress dispute resolutions.
- Developed expertise in product knowledge to offer tailored recommendations to customers.
- Demonstrated energy and professionalism in interactions with clients and staff.
Online Grocery Associate
Walmart
01.2020 - 01.2021
- Ensured accurate, timely fulfillment of online grocery orders for customers.
- Utilized handheld devices for efficient picking and packing of grocery items.
- Maintained organized, clean storage areas by adhering to safety protocols.
- Resolved order discrepancies swiftly through effective teamwork and communication.
- Communicated with customers online to address inquiries and provide assistance.
- Stored completed orders in labeled, temperature-controlled areas for customer pickup.
Education
Associate of Science - Medical Assisiting
Indiana Business College
Evansville, Indiana09-1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Paperwork processing
- Staff training
- Clerical support
- Filing
- Office equipment proficiency
Timeline
Customer Service Representative
Boonville Natural Gas
04.2022 - 08.2025
Online Grocery Associate
Walmart
01.2020 - 01.2021
Associate of Science - Medical Assisiting
Indiana Business College