Felicia Fernandes

• Provided support and coordination for administrative tasks within the HR Services team.Greeted colleagues at the HR reception desk with professionalism, addressing queries in a polite manner
• Offered comprehensive guidelines and solutions to ensure colleague satisfaction and understanding
• Actively contributed to maintaining the accuracy of the colleague database
• Liaise with the onboarding team to ensure seamless new joiners’ bank account setup and passport submission
• Collaborate closely with Team Leaders to enhance HR processes and efficiency
• Report directly to the Assistant Manager, Human Resources.

• Oversaw fast-paced front desk operations and guests' needs at busy facility
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Researched issues with shipments, product damage, and incorrect product amounts.
• Immediately brought critical issues to customer service manager for resolution.
• Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Helped office staff prepare reports and presentations for internal or client-related use.

• Delivered high levels of customer service, answered questions and assisted passengers at the airport.

• Manned check-in counters for domestic and international flights.

• Verified passenger identification, issued boarding passes and check-in bags.

• General administration duties. Handled guest in Immigration, arrival and boarding.