Felicia Freeman
Indianapolis
Summary
Attentive Pilot with several years of flight experience. Exceptional safety skills to maintain 100% safe flight record. Proven to make critical decisions under pressure.
Overview
11
11
years of professional experience
Work History
Pilot Escort Driver/Dispatch Coordinator
ABM Industries
Indianapolis
05.2024 - Current
- Provide facility operations support in a fast paced airport environment
- Act as a dispatch liaison, facilitating communication between drivers, pilots, and operation teams
- Monitor schedules and adjust dispatch plans to accommodate delays or changes
- Coordinate inbound and outbound pilot transportation logistics to ensure on-time flight operations
Ready-Mix Concrete Operator
SRM Concrete
Indianapolis
05.2020 - 11.2024
- Operate ready-mix concrete trucks to deliver materials safely and on schedule
- Performed pre-trip and post-trip inspections to ensure DOT compliance
- Maintained communication with dispatch and job site personnel, while navigating job site safely, including tight and high-traffic areas
- Maintained accurate delivery logs and tickets
City Transportation Operator
IndyGo Transportation
Indianapolis
05.2018 - 11.2020
- Transported passengers safely while adhering to scheduled routes and timelines
- Provided excellent customer service to riders
- Followed all traffic laws and company safety policies
- Assisted passengers with boarding and accessibility
Customer Service Representative
Leidos
Indianapolis
03.2015 - 11.2018
- Managed high-volume inbound/outbound calls, within a call center atmosphere
- Resolved customer concerns efficiently and professionally
- Handled sensitive data with accuracy and confidentiality
- Processed FHA, and VA claims according to guidelines
Education
Diploma -
Arlington High School
Indianapolis, INSkills
- DOT Safety Compliance
- Vehicle Inspection
- Customer Service
- Team Leadership
- CDL Class B Driving
- Dispatch Coordination
- Pilot Transport Logistics
- Time Management
- On-Time Delivery
- Concrete Delivery
- Job Site Coordination
- Microsoft Office
- Data Entry Accuracy
Timeline
Pilot Escort Driver/Dispatch Coordinator
ABM Industries
05.2024 - Current
Ready-Mix Concrete Operator
SRM Concrete
05.2020 - 11.2024
City Transportation Operator
IndyGo Transportation
05.2018 - 11.2020
Customer Service Representative
Leidos
03.2015 - 11.2018
Diploma -
Arlington High School