Felica Mcduffy
Indianapolis
Summary
Motivated volunteer coordinator proficient in the needs and operational practices of organizations. Bringing first-rate skills in program planning and problem solving. Successful history of implementing frameworks, establishing roles, and filling positions for diverse organizations. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit clients needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer Coordinator
Wheeler Mission Ministry
Indianapolis
02.2024 - Current
- Maintained records of volunteering hours worked by each individual.
- Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
- Prepared reports detailing the outcomes of various projects completed by volunteers.
- Ensured proper recognition of volunteer efforts through awards, certificates.
- Resolved any conflicts that arose between staff members or between staff members and volunteers.
- Coordinated onboarding and orientation for new volunteers.
- Created job descriptions for all volunteer roles.
Case Manager
Wheeler Mission Ministry
Indianaopolis
02.2019 - 01.2024
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Attended court hearings as a representative of the organization when needed.
- Compiled reports on cases and submitted them to supervisors as required.
Education
Associate of Applied Science - Community Health
Martin University
Indianapolis, INSkills
- Volunteer management
- Database management
- Project coordination
- Report writing
- Conflict resolution
- Onboarding new volunteers
- Case documentation
- Client assessment
- Resource referral
- Problem solving
- Interpersonal skills
- Email and telephone etiquette
- Needs assessment
Certification
- mental health coach
Timeline
Volunteer Coordinator
Wheeler Mission Ministry
02.2024 - Current
Case Manager
Wheeler Mission Ministry
02.2019 - 01.2024
Associate of Applied Science - Community Health
Martin University
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