FELIX PRABHU D
Bangalore
Summary
Senior Manager Software Development with 22+ years of Leadership in Software Development and Service Management and Maintenance, Customer Success Management.
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technical Manager Customer Success
Pathfndr
07.2021 - 06.2023
Manager (Customer Satisfaction and Data Management)
XL Health (United HealthCare)
03.2013 - 10.2016
Project Manager
Arctern Consulting
07.2012 - 11.2012
Project Delivery Manager
R2 International
08.2010 - 07.2012
Sr. Business Analyst (Project Management)
Hewlett Packard
03.2005 - 08.2010
Processing Associate
General Electricals
03.2004 - 03.2005
Software Engineer
Neotecra India Pvt Ltd
09.2003 - 03.2004
Education
Master of Computer Applications - Technology
IGNOU
Bangalore07-2007
Skills
- Technical system improvements
- IT team collaboration
- Stakeholder Management
- Client Needs Assessment
- Customer proposals
- Strategic Planning
- Technical leadership
- Zoho
- ChurnZero
- Hubspot
- MailGun
- BlueMail
- MSBI
- Power BI
- Microsoft 365
- Google Suite
- Visio
- Outlook
Certification
- SCRUM
- AHM 250 (American HealthCare Management)
- DCA
- ADOO
- CCC
- Learnt PMP
Timeline
Technical Manager Customer Success
Pathfndr
07.2021 - 06.2023
Manager (Customer Satisfaction and Data Management)
XL Health (United HealthCare)
03.2013 - 10.2016
Project Manager
Arctern Consulting
07.2012 - 11.2012
Project Delivery Manager
R2 International
08.2010 - 07.2012
Sr. Business Analyst (Project Management)
Hewlett Packard
03.2005 - 08.2010
Processing Associate
General Electricals
03.2004 - 03.2005
Software Engineer
Neotecra India Pvt Ltd
09.2003 - 03.2004
Master of Computer Applications - Technology
IGNOU
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