FEMEENA E
HR MANAGER & ADMINISTRATOR
THIRUVANANTHAPURAM,KERALA
Summary
Professional HR Manager with over 15 years of experience, demonstrating expertise in organising orientations and training. Approachable, diplomatic and discerning in dealing with employees. Committed to increasing employee retention and retaining company culture. Decisive and strategic planner with strong history in Education industry.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
HR MANAGER & ADMINISTRATOR
STEPS GROUP OF INSTITUTIONS
THIRUVANANTHAPURAM, INDIA
06.2017 - Current
- Planned, organised and managed recruitment and selection processes, and onboarded 50+ new staff.
- Organised company-wide team-building events to boost employee morale.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
- Introduced evidence-based strategies to boost and maintain staff wellbeing, leading to reduced absenteeism.
- Advised senior management on employee corrective actions.
- Coordinated 21 Human Resources staff, leading employees by example to maintain productive department relations.
- Crafted and managed 10+ vacancy advertisements using variety of job portals including Indeed.
- Coordinated high quality inductions and seamless onboarding procedures for 40+ new starters.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Directed administrative team in high-quality clerical service delivery.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Directed day-to-day work of 25+ employees and motivated teams to exceed objectives.
HR EXECUTIVE
STEPS GROUP OF INSTITUTIONS
THIRUVANANTHAPURAM, INDIA
06.2011 - 05.2015
- Spearheaded 9 recruitment campaigns using LinkedIn and referral strategies.
- Oversaw job fairs to bring in local talent for long-term and seasonal positions.
- Maintained precise, detailed staff and company records for thorough reference.
- Educated line managers on policy and process changes for implementation.
- Recruited, hired and trained new employees to optimise profitability.
- Conducted workforce planning and benchmarking to meet company needs.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Improved business HR policies by guiding and collaborating with managers.
SALES MANAGER
BHARTI AXA LIFE INSURANCE CO LTD
THIRUVANANTHAPURAM, INDIA
12.2009 - 04.2011
- Hired, trained and monitored 20 member sales team performance, providing effective training to help reach revenue and profit targets and exceeded sales goals.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Achieved exceptional client satisfaction feedback and ratings.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Supported front-line sales teams with well-coordinated administrative operations.
SENIOR SALES MANAGER
ING VYSYA LIFE INSURANCE CO LTD
KOZHIKODE, INDIA
06.2008 - 11.2009
- Coached 15+ sales managers to overachieve monthly sales targets through upselling and consultative sales approach.
- Optimised quality of service by completing performance reviews and analysing client feedback.
- Championed brand loyalty by presenting at industry conferences and trade shows.
- Advocated company values and clearly expressed USP when presenting to prospective clients.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Achieved exceptional client satisfaction feedback and ratings.
SALES MANAGER
ING VYSYA LIFE INSURANCE CO LTD
KOZHIKODE, INDIA
12.2007 - 06.2008
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Carried out sales visits to current and prospective customers.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Created and directed sales team training and development programmes.
- Identified and qualified new sales prospects to continually meet targets.
- Achieved consistent sales growth and exceeded branch targets throughout.
ASST SALES MANAGER
ING VYSYA LIFE INSURANCE CO LTD
KOZHIKODE, INDIA
11.2006 - 12.2007
- Recruited high net worth individuals, converted them as Financial Advisors, trained them and converted into a high-achieving sales team.
- Achieved Performance Payment, owned the biggest team of Financial Advisors, met consistent sales growth and exceeded branch targets throughout.
- Achieved exceptional client satisfaction feedback and ratings.
- Supported operations team with well-coordinated administrative operations, especially in settling the claims.
Education
Master of Business Administration - HUMAN RESOURCE MANAGEMENT
SARVEPALLI RADHAKRISHNAN UNIVERSITY
BHOPAL, INDIA 06.2015 - 06.2017
Master of Computer Applications - COMPUTER SCIENCE
MADURAI KAMARAJ UNIVERSITY
TAMIL NADU 06.2001 - 04.2004
Skills
Man Management
Accomplishments
- Collaborated with team of 12 in the development of Future Steps International School.
- Achieved Performance Payment, owned the biggest team of Financial Advisors, met consistent sales growth and exceeded targets set by the Management.
Certification
MASTERS IN TEFL/TESOL
WINNER OF VARIOUS AWARDS
Star of the months - Mar, Sept 2007
Certificate of Merit - Being in the Top 5 Sales Managers - January 2009
Certificate - Power of 7
Certificate of Appreciation - July 2010
Employee of the year Award - 2012, 2013, 2014
Leadership Award - 2020 - 2024
Date of Birth
03-May-1981
Marital Status
Married
Timeline
HR MANAGER & ADMINISTRATOR
STEPS GROUP OF INSTITUTIONS
06.2017 - Current
Master of Business Administration - HUMAN RESOURCE MANAGEMENT
SARVEPALLI RADHAKRISHNAN UNIVERSITY
06.2015 - 06.2017
HR EXECUTIVE
STEPS GROUP OF INSTITUTIONS
06.2011 - 05.2015
SALES MANAGER
BHARTI AXA LIFE INSURANCE CO LTD
12.2009 - 04.2011
SENIOR SALES MANAGER
ING VYSYA LIFE INSURANCE CO LTD
06.2008 - 11.2009
SALES MANAGER
ING VYSYA LIFE INSURANCE CO LTD
12.2007 - 06.2008
ASST SALES MANAGER
ING VYSYA LIFE INSURANCE CO LTD
11.2006 - 12.2007
Master of Computer Applications - COMPUTER SCIENCE
MADURAI KAMARAJ UNIVERSITY
06.2001 - 04.2004
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