Femil Jose

worked on unified hotel listing interface for the channel management project

• Streamlined tour operations for increased efficiency and improved guest experiences.
• Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
• Developed strong relationships with vendors, securing competitive rates and high-quality services for tours.
• Optimized itineraries by scheduling visits to popular attractions at optimal times, avoiding overcrowding and long wait times.

• Collaborated with various departments to ensure seamless guest experiences during their stay.
• Assisted in training new team members, contributing to a consistently high-performing staff.
• Developed strong rapport with guests, leading to increased loyalty and repeat business.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Maintained consistent positive customer feedback.

• Handling U.S retailers and updating the information on time.
• Handling customers pleasantly by listening their problems patiently.
• Providing the best possible solution to the queries of the customer on time.
• Maintaining and updating the information of customer regularly.