FEMIN VIKRAMAN
ACCOUNT MANAGER
Alappuzha
Summary
Dynamic Account Manager with a proven track record at Shriram Finance Corporation Pvt, excelling in client relationship management and customer service. Demonstrated ability to enhance client satisfaction and retention through effective account management and data-driven decision-making. Skilled in Excel and teamwork, adept at expanding client bases and fostering collaborative success.
Overview
6
6
years of professional experience
1
1
Language
Work History
Account Manager
Shriram Finance Corporation Pvt
Mavelikkara
08.2018 - 11.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Education
MBA - Human Resources
DATA TECH
Mavelikkara, India 04.2001 -
Bachelor of Arts - B.COM IN COMPUTER APPLICATION
UIT
Mavelikkara, India 04.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Good skills in excel
Cash Handling
Processing payments
Customer data analytics
Timeline
Account Manager
Shriram Finance Corporation Pvt
08.2018 - 11.2024
MBA - Human Resources
DATA TECH
04.2001 -
Bachelor of Arts - B.COM IN COMPUTER APPLICATION
UIT
04.2001 -
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