Femina Azad
GURUGRAM
Summary
Dedicated Associate experienced in BPO customer support, specializing in credit report-related concerns. Delivered high customer satisfaction through effective problem-solving and clear communication. Built strong rapport with customers while providing accurate and empathetic solutions.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Advisor
Teleperformance
GURUGRAM
07.2023 - Current
- Guide people through placing fraud alerts, credit freezes, and recovering from identity theft.
- Clarified FCRA rights for customers to empower them in managing their credit effectively.
- Assisted customers in disputing errors on Equifax credit reports to ensure accurate credit histories.
- De-escalation for angry/frustrated customers about credit issues
- Guided customers in logging in, obtaining reports, and understanding Equifax products to enhance their overall experience.
- Helped consumers navigate online account issues to enhance their user experience
- Worked with sales , support and management to improve service quality
Education
Bachelor of Science - Zoology (hons.)
Rabindranath Tagore University
Hojai 07.2020 - 07.2023
Guwahati College
GuwahatiMount Carmel School
Aizawl Skills
- Sales and upselling
- Customer relationship management
- Product knowledge
- Conflict management
- Time management
- Communication
- Empathy and patience
Timeline
Advisor
Teleperformance
07.2023 - Current
Bachelor of Science - Zoology (hons.)
Rabindranath Tagore University
07.2020 - 07.2023
Guwahati College
Mount Carmel School