Fen John Kanichukkattu
Kerala
Summary
Results-driven Sales Team Lead with a proven track record of driving sales, enhancing customer experience, and leading high-performing teams in consumer electronics retail. Skilled in operational excellence and team development, dedicated to achieving results and nurturing growth within the organization.
Overview
3
3
years of professional experience
Work History
Team Lead
Best Buy Canada
09.2021 - 12.2024
- Provide direct supervision, coaching, training, and performance management for supervisors and associates
- Support the General Manager in executing sales strategies, analyzing business results, and maximizing store profitability
- Established a sales environment dedicated to delivering outstanding customer experiences in-store, online, and through services.
- Oversee daily operations including inventory management, merchandising, scheduling, and compliance with company policies
- Lead and motivate the team to achieve revenue, margin, and operational goals while recognizing and celebrating individual and team successes
- Facilitated partnerships between vendors and internal groups to ensure smooth delivery of customer-focused initiatives.
- Identified business opportunities and implemented action plans to surpass targets.
- Fostered a flexible work environment through cross-training initiatives.
Education
Post Graduation Diploma - Film Production
Toronto Film School
Toronto10.2021
Bachelors - Visual Communication
SRM Institute of Science and Technology
Chennai03.2019
Skills
- Data Analysis & Performance Tracking
- Customer Relationship Management (CRM)
- Communication & Negotiation
- Sales Strategy & Business Development
- Leadership & Team Management
Accomplishments
- Developed and promoted 5 team members into supervisory roles through mentorship, targeted training, and performance coaching.
- Piloted a new tech support initiative that increased Geek Squad service attachment rates by 20%.
- Achieved a 96% NPS score (as measured by in-store surveys) by leading customer service workshops and resolving escalated issues promptly.
- Increased store sales by 18% year-over-year by implementing targeted upselling strategies and optimizing product placement.
Timeline
Team Lead
Best Buy Canada
09.2021 - 12.2024
Bachelors - Visual Communication
SRM Institute of Science and Technology
Post Graduation Diploma - Film Production
Toronto Film School
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