Fento Francis
Hyderabad
Summary
Experienced Learning and Development professional with experience in Instructional design, Learning and Development Operations, content development, E-learning, Talent Development, Core Competencies include Client Relationship Management, People Management, and Leadership skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead HR Operations Representative
Wells Fargo International Solutions Private Ltd
Hyderabad
01.2022 - Current
- Act as subject matter expert on the use of learning technology tools like Cornerstone OnDemand and implementation of training to ensure a consistent team member experience
- Ability to consult, educate, and respond to peers, L&D partner's questions, and employees regarding LMS
- Utilize advanced eLearning authoring tools to create interactive and multimedia-rich content, enhancing the overall learning experience for diverse audiences.
- Develop and implement a comprehensive eLearning curriculum for HR professionals, aligning content with industry best practices and organizational objectives
- Track trends, escalate issues, offer solutions to identify and fulfill on opportunities to streamline and process improvements
- Performing UAT for the new functionalities when available for CSOD after every release
- Updating Process documentation using Microsoft Word or Excel, creating presentation slides using PowerPoint for monthly business review of learning admin process
- Use various authoring tools like Articulate storyline & 360 for creating interactive course contents
- Successfully spearheaded the development of onboarding programs, integrating eLearning modules that streamlined the orientation process and improved employee engagement
- Lead HR operations team in implementing training programs to enhance employee skills and knowledge, showcasing a strategic understanding of learning and development.
- Coordinate Learning Logistics activities for Instructor Led sessions.
Training and Learning Operations Expert
Novartis
Hyderabad
08.2020 - 01.2022
- Adopt innovative eLearning platforms, resulting in a measurable increase in training effectiveness and knowledge retention
- Collaborated with subject matter experts to design and deliver training modules, demonstrating a keen ability to translate complex concepts into clear and accessible learning materials
- Expertise in human resources operations, coupled with a strong foundation in instructional design principles and eLearning technologies
- Communicate appropriately on the availability of learning content, to support the curiosity and growth of NTO associates
- Proficient in utilizing learning management systems (LMS) and multimedia tools to create engaging and interactive eLearning content
- Responsible for creating monthly training completion report for sites
- Conducting needs analysis and evaluating training, ensuring learning solutions align with organizational goals and contribute to measurable performance improvements
- Developing curriculum, implementing multimedia learning, and incorporating adult learning principles into training programs for effective knowledge transfer
- Creating and uploading web-based training in LMS.
Training Operations Coordinator
Genesys Telecom Labs
Chennai
11.2018 - 07.2020
- Coordinates the operation and maintenance of client registrations and attendance reports, standard reports, and certificates
- Coordinates and administrates learning and development platforms
- Works closely with external and /or internal subject matter experts to ensure smooth delivery of global services
- Responsible for processing the Learning and development data correctly and timely according to the project deadlines and to the expected quality, interacting with the Client on a daily basis via phone and email, work on Learning & Development related issues, cooperate with other delivery team members, ensure that the documentation is up to date
- Ensure all documents (sign-in sheets and rosters) are ready for each class
- Provide lab access to students through Skytap
- Contact students to ensure Virtual Learning Environment readiness (Adobe Connect and Skytap).
Senior Training Co-Ordinator
NIIT
Gurgaon
07.2017 - 10.2018
- To make sure the trainings are delivered on time
- To enroll delegates for training and update their attendance
- Creating weekly course reports
- Provide clarification of L&D policies and procedures
- Organize knowledge-sharing sessions internally and across teams
- Manage assigned part of the process according to the NIIT method.
Customer Service Associate
FIS Global Business Solutions India Pvt. Ltd
Gurgaon
11.2015 - 05.2016
- Handling Customer Complaints, Chat Process
- Built rapport with customers through courteous and professional communications
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
Customer Service Associate
Concentrix
12.2014 - 11.2015
- Addressed customer service inquiries quickly and accurately
- Handled both incoming and outgoing mail for the business to maintain smooth-running external communications.
Education
B.Tech: Computer Science & Engineering -
Thejus Engineering College
01.2014
Skills
- LMS - Cornerstone OnDemand
- Litmos
- Salesforce and ServiceNow
- Workday
- LXP - Docebo & Degreed
- Easygenerator
- Adobe Captivate
- TechSmith Camtasia
- MS Word
- Articulate Studio/Rise/Storyline
- MS PowerPoint
- MS Visio
- Tincan API, SCORM, AICC
- Adobe Photoshop
- MS Excel
Instructional Design And Elearning Skills
- Strong ability to develop content into engaging and accessible training and learning solutions for multichannel delivery including elearning courses.
- Applied adult learning theories (andragogy) and instructional design methodologies.
- Demonstrated knowledge of storyboarding, various multimedia authoring tools, and other learning applications, particularly for adult learners.
- Excellent knowledge and familiarity with the principles of active learning, theories of multiple learning preferences, and relevant uses of technology in learning.
- Worked collaboratively with Clients/Stakeholders, SMEs, Strategies team, Content Developers, LMS administrators, and Trainers to outline goals, learning objectives, and develop learning materials that apply the concepts of instructional design theory and research.
- Strong project management, planning, prioritization, and time management skills.
Certification
- Certified Instructional Designer & E-learning Developer
Timeline
Lead HR Operations Representative
Wells Fargo International Solutions Private Ltd
01.2022 - Current
Training and Learning Operations Expert
Novartis
08.2020 - 01.2022
Training Operations Coordinator
Genesys Telecom Labs
11.2018 - 07.2020
Senior Training Co-Ordinator
NIIT
07.2017 - 10.2018
Customer Service Associate
FIS Global Business Solutions India Pvt. Ltd
11.2015 - 05.2016
Customer Service Associate
Concentrix
12.2014 - 11.2015
B.Tech: Computer Science & Engineering -
Thejus Engineering College
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