Ferdinand D Cunha

With my passion, drive & structured objective approach towards customer service, I have been able to build a career spanning 15 years in the hospitality & service industry, with over a decade in Front Office / Reception Management within the luxury cruise industry. Skilled at leading small & large teams consisting of multiple nationalities, specializing in guest facing roles and functions. I have trained and worked at a Manager and Director level through various areas of the hotel organization, which included serving as an internal shipboard auditor for financial and F&B functions. Throughout my tenure in the industry, I have used my knowledge to collaborate across the business to ensure a seamless guest experience. Demonstrated respect, friendliness and willingness to help wherever needed. Developed and maintained courteous and effective working relationships. Motivated senior hospitality leader, focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

• English
• Hindi
• Spanish (basic)