Detail-oriented professional with over 4 years in customer service. Skilled in managing customer inquiries and maintaining organized records. Passionate about educating clients on insurance policies and ensuring seamless claims processes to drive client satisfaction.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Gabe Greene Allstate
Carmel
07.2020 - Current
Explained coverage options and benefits to clients.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Assisted customers with inquiries regarding insurance policies and claims.
Provided timely responses to customer emails and phone calls.
Educated clients on policy details and renewal processes effectively.
Customer Service Representative
Multiline Insurance Agency
Indianapolis
04.2019 - 07.2020
Assisted customers with inquiries regarding insurance policies and claims.
Provided timely responses to customer emails and phone calls.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained an organized filing system of paper documents and electronic files.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
English Teacher
CNA School
Lorena
04.2012 - 06.2015
English teacher at a private language school in Brazil for kids, teenagers and adults.