Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fernanda Walker

Fortville

Summary

Detail-oriented professional with over 4 years in customer service. Skilled in managing customer inquiries and maintaining organized records. Passionate about educating clients on insurance policies and ensuring seamless claims processes to drive client satisfaction.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Gabe Greene Allstate
Carmel
07.2020 - Current
  • Explained coverage options and benefits to clients.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with inquiries regarding insurance policies and claims.
  • Provided timely responses to customer emails and phone calls.
  • Educated clients on policy details and renewal processes effectively.

Customer Service Representative

Multiline Insurance Agency
Indianapolis
04.2019 - 07.2020
  • Assisted customers with inquiries regarding insurance policies and claims.
  • Provided timely responses to customer emails and phone calls.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained an organized filing system of paper documents and electronic files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

English Teacher

CNA School
Lorena
04.2012 - 06.2015
  • English teacher at a private language school in Brazil for kids, teenagers and adults.

Education

Bachelor of Arts - Language Arts Education

FATEA
Lorena - São Paulo , In
01.2006 - 12.2009

Skills

  • Customer relationship management
  • Policy explanation
  • Claims assistance
  • Record keeping

Certification

  • Property and casualty insurance license

Languages

Portuguese
Native/ Bilingual

Timeline

Customer Service Representative

Gabe Greene Allstate
07.2020 - Current

Customer Service Representative

Multiline Insurance Agency
04.2019 - 07.2020

English Teacher

CNA School
04.2012 - 06.2015

Bachelor of Arts - Language Arts Education

FATEA
01.2006 - 12.2009
Fernanda Walker