Fernando Alonzo Lopez
Indianapolis
Summary
Detail-oriented professional with leadership experience in fast-paced, customer-focused environments. Skilled in problem-solving, effective communication, and team leadership while prioritizing safety and quality. Experienced in building and troubleshooting custom PCs, ready to contribute technical expertise and a strong work ethic in an IT Apprenticeship.
Overview
4
4
years of professional experience
Work History
Tire Technician
Discount Tire
Indianapolis, IN
07.2022 - Current
Experience
Discount Tire – Service Coordinator / Manager
- Performed tire and wheel services, including mounting and dismounting tires, removing and installing wheel assemblies, and torqueing wheels to manufacturer specifications.
- Inspected vehicles before service to identify and document existing damage or missing components.
- Facilitated access to necessary tools, equipment, and inventory for technicians to minimize work delays.
- Managed daily shop workflow by assigning tasks, monitoring progress, and helping maintain productivity in a fast-paced environment.
- Supervised a team of four employees, delegating responsibilities and ensuring work was completed safely, efficiently, and on schedule.
- Coordinated communication among customers, sales associates, and service technicians to ensure accurate and efficient completion of work orders.
- Assisted customers by explaining services, answering questions, and resolving concerns in a professional manner.
- Applied product knowledge to recommend services that met customer needs while delivering a positive customer experience.
- Maintained a strong focus on safety, teamwork, organization, and attention to detail.
- Advanced from entry-level technician to service coordinator and management role through demonstrated performance and leadership.
Education
High School Diploma -
Beech Grove Highschool
Beech Grove, INSkills
- Technical Troubleshooting
- Computer Hardware Assembly
- System setup
- Windows 11
- Researched and selected compatible computer components based on performance, reliability, and budget
- Assembled a custom desktop computer, including installation of the CPU, motherboard, memory, graphics card, storage, power supply, and cooling system
- Installed Windows, drivers, and software updates to ensure proper system functionality
- Troubleshot hardware and software issues during setup, including driver installation and network connectivity
- Developed hands-on experience with computer hardware, operating systems, and technical problem-solving
- Problem Solving
- Customer Service
- Team Leadership
- Communication
- Time Management
- Organization
- Attention to Detail
- Microsoft Office (Word, Excel, Outlook)
- Fast Learner
- Safety & Quality Focus
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tire Technician
Discount Tire
07.2022 - Current
High School Diploma -
Beech Grove Highschool