Ferojraja Ameer
Summary
Overall, 10 years of end-to-end Business Analysis, Project management and Business operations experience in the IT industry; expertise in activities related to Saleforce.com Setup, Configuration, Customization, Administration, Unit Testing and deployment to Dev, Sandbox and production of applications to Force.com platform. Expertise in full software life-cycle implementation, upgrades, production support, rollout & enhancement from business analysis, testing, cut-over & migration, go-live assistance till post implementation support. Technical and business knowledge of designing the sales application and analyzing the business needs to have the requirement created in production.
Expertise in identifying the business requirements and finding the systems requirement. Understanding business change needs, assessing the impact of those changes, capturing, analyzing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Analyst
Trellix Pvt Ltd
04.2017 - Current
- Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
- Built lasting and collaborative partnerships with individuals both within and outside of company.
- Collected data from diverse source formats.
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
- Maintained contract database of existing and new client contract files and details.
- Negotiated and resolved more than [Number] complex real estate transactions, securing highest asset claim and liquidity.
- Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.
Senior Systems Engineer
Collabera Technologies
03.2016 - 04.2017
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Worked on complete territory model and re-designed for the salesforce deployment
- Hands on experience with application Quip to manage the Account and Opportunity Plans.
- Generated standard and custom reports to provide insights into business performance.
- Delivered exceptional customer experiences and promoted strong relationships.
- Documented system configuration, mapping and processes.
- Created dashboards to monitor and track key performance indicators.
- Created system design models and specifications to support system programmers and development teams.
- Worked on change management
Process Specialist
Infosys BPO Ltd
03.2011 - 03.2015
- Proved successful working within tight deadlines and a fast-paced environment.
- Set up and controlled user access levels across databases to protect important data.
- Modified databases to meet needs and goals determined during planning process.
- Worked on Q2C model
- Worked on Oracle booking applications.
- System Administrator for SFDC Service Cloud Application for overall Cisco Cs and Operations Team to run the business
- Designed and developed analytical data structures.
- Conducted tests to identify issues and make necessary modifications.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Created unique materials to support training programs.
- Provided subject matter expertise on all company offerings.
- Provided coaching and mentoring to employees.
- Extensive experience in activities related to SFDC, Saleforce.com Setup, Configuration, Customization, Administration, Data Migration, Unit Testing and deployment to production of applications to Force.com platform
- Experienced in design of Dashboards, designing Custom objects, Custom fields, Role based page layouts, Custom tabs, Custom reports, report folders, report extractions to various formats and various other components as per the client and application requirements
- Experience in data transfer and integration using Data Loader
- Experience in Formula Fields, Validation rules, Workflows and Approval Process
- Hands on experience in designing Security and sharing rules at object, field, and record level for different users at different levels of organization
- Created various profiles and configured the permissions based on the organizational hierarchy
- Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management
- · Worked closely with Architect team to realize the full capabilities of salesforce CRM
Education
Master of Science - Computer Application
Bharathiyar University
Udumalpet06.2013
Bachelor of Science - Computer Applications
VCAS
Udumalpet05.2011
Skills
- Customer Satisfaction
- Project Management
- Data Analysis
- UAT Support
- Business Services Support
- System Design & Implementation
Certification
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified 201 Administrator
Salesforce Certified 401 Developer
Salesforce Certified Quip Developer/Support Analyst
Trained on Project Management tool JIRA
Dev Ops trained Analyst
Trained on End to End Business Operations
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Declaration
I hereby declare that all the above information is correct and accurate.
Timeline
Project Analyst
Trellix Pvt Ltd
04.2017 - Current
Senior Systems Engineer
Collabera Technologies
03.2016 - 04.2017
Process Specialist
Infosys BPO Ltd
03.2011 - 03.2015
Master of Science - Computer Application
Bharathiyar University
Bachelor of Science - Computer Applications
VCAS
Similar Profiles
MOHAMMED IBRAHIM KHAN SMOHAMMED IBRAHIM KHAN S
Technical Support Engineer for Trellix Enterprise at Trellix Pvt Ltd [Foremerly - McAfee India Pvt Ltd]Technical Support Engineer for Trellix Enterprise at Trellix Pvt Ltd [Foremerly - McAfee India Pvt Ltd]
Nagaraja AnandNagaraja Anand
Financial Analyst at Trellix Software India Pvt LtdFinancial Analyst at Trellix Software India Pvt Ltd
Joseph KumarJoseph Kumar
Enterprise Technical Support Engineer (L3) at McAfee Software India Pvt Ltd (Bangalore, India) (Currently Trellix Security)Enterprise Technical Support Engineer (L3) at McAfee Software India Pvt Ltd (Bangalore, India) (Currently Trellix Security)