Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

JANARDANA SRIRAM R

Banglore

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

International Customer Service Agent

TECH MAHINDRA PVT LTD
Bengaluru
08.2023 - 12.2024
  • Handle inbound/outbound customer calls regarding product/service inquiries and issues
  • Provide accurate information and assistance to customers
  • Resolve customer complaints and escalations in a professional manner
  • Maintain customer records and update information in the system
  • Identify and escalate priority issues to the appropriate team
  • Achieve individual and team targets for customer satisfaction and productivity
  • Follow company policies and procedures
  • Adhere to quality standards and call center metrics

Business Development Executive BDE

HILTEK ROBOTICS RESEARCH CENTER PVT LTD
Nagercoil
05.2017 - 12.2018
  • Started as Business development executive BDE
  • Experienced in team management and sales
  • Responsible for building relationships with companies, schools, and colleges
  • Made MOU for Robotics classes
  • Created pre-sale and post-sale plans for schools
  • Conducted exams, workshops, summer camps, and competitions for courses
  • Coordinated digital marketing work
  • Achieved weekly and monthly targets.

Education

MASTER OF BUSINESS ADMINISTRATION - HR & MARKETING

ANNA UNIVERSITY
01.2017

BACHELOR OF COMMERCE -

M.S. UNIVERSITY
01.2014

Skills

  • Inbound call handling
  • Delivery Tracking
  • Order Management
  • Complaint Handling
  • Customer Service
  • Needs Assessment
  • Sales Support
  • Revenue Generation
  • Order and Refund Processing
  • Product and service knowledge
  • Customer Account Management
  • Written Communication

Projects

03/01/16, 04/01/16, Organizational Study, New Indian Express, Tambanoor, Trivandrum 01/01/17, 04/01/17, Selection And Recruitment Process, Zod Info System Pvt Ltd, Chennai

Timeline

International Customer Service Agent

TECH MAHINDRA PVT LTD
08.2023 - 12.2024

Business Development Executive BDE

HILTEK ROBOTICS RESEARCH CENTER PVT LTD
05.2017 - 12.2018

MASTER OF BUSINESS ADMINISTRATION - HR & MARKETING

ANNA UNIVERSITY

BACHELOR OF COMMERCE -

M.S. UNIVERSITY

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