FEROZ MULLA
Restaurant General Manager
Mumbai
Summary
- Energetic Restaurant General Manager with 12 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.
- Highly proactive manager with 8 years of experience in team leadership in Food industry. Background includes sales, management and customer service in fast-paced settings.
- Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
- Flexible, results-oriented Manager offering focused leadership and various operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Restaurant General Manager
DOMINOZ PIZZA RESTAURANT MANAGER
MUMBAI
08.2021 - Current
- Orchestrated positive customer experiences by overseeing every area of managing operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Restaurant General Manager
BURGER KING RESTAURANT
Mumbai
04.2018 - 04.2021
- Average daily sale being approx. Rs. Three Lakhs
- Team of 45 with 5 managers & 40 team members.
- Instrumental in planning & executing standard Food & Beverages operations in the restaurant accomplished service as per benchmarks.
- Administrative work for the store, Cash handling, Procedures & Basic report.
- Payroll & Benefit administration, Staff welfare Performances review etc.
- Conducting internal store audits.
- Handling system & Restaurant operations.
- Maintaining Profit & Loss
Assistant Manager
KENTUCKY FRIED CHICKEN (KFC)
Mumbai
03.2013 - 04.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored security to protect employees, customers and property.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
2nd Assistant Manager
McDonald's Corporation
Mumbai
12.2007 - 12.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed strategy to increase sales and drive profits.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security to protect employees, customers and property.
Assistant Manager
HARDCASTLE RESTAURANT PVT LTD
Mumbai
03.2007 - 11.2007
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Education
Bachelor of Commerce - Financial Accounting
Amdus Vidyapeeth
Aurangabad 06.2009 - 03.2012
Skills
Operations management
Certification
Trained & Certified on Floor Management
Timeline
Restaurant General Manager
DOMINOZ PIZZA RESTAURANT MANAGER
08.2021 - Current
Restaurant General Manager
BURGER KING RESTAURANT
04.2018 - 04.2021
Assistant Manager
KENTUCKY FRIED CHICKEN (KFC)
03.2013 - 04.2016
Bachelor of Commerce - Financial Accounting
Amdus Vidyapeeth
06.2009 - 03.2012
Trained & Certified on Floor Management
12-2008
Advance Shift Management Course by MC Donald's
12-2008
2nd Assistant Manager
McDonald's Corporation
12.2007 - 12.2012
Assistant Manager
HARDCASTLE RESTAURANT PVT LTD
03.2007 - 11.2007
Similar Profiles
Karanvir Singh BrarKaranvir Singh Brar
Maintenance Supervisor at DominozMaintenance Supervisor at Dominoz
Idan GoldenbergIdan Goldenberg
Restaurant Manager at Restaurant ManagerRestaurant Manager at Restaurant Manager
Minjae LeeMinjae Lee
Restaurant Staff Member at Restaurant ManagerRestaurant Staff Member at Restaurant Manager