FEROZ MULLA
Restaurant General Manager
Mumbai
Summary
- Energetic Restaurant General Manager with 12 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.
- Highly proactive manager with 8 years of experience in team leadership in Food industry. Background includes sales, management and customer service in fast-paced settings.
- Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
- Flexible, results-oriented Manager offering focused leadership and various operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Restaurant General Manager
DOMINOZ PIZZA RESTAURANT MANAGER
MUMBAI
08.2021 - Current
- Orchestrated positive customer experiences by overseeing every area of managing operations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Restaurant General Manager
BURGER KING RESTAURANT
Mumbai
04.2018 - 04.2021
- Average daily sale being approx. Rs. Three Lakhs
- Team of 45 with 5 managers & 40 team members.
- Instrumental in planning & executing standard Food & Beverages operations in the restaurant accomplished service as per benchmarks.
- Administrative work for the store, Cash handling, Procedures & Basic report.
- Payroll & Benefit administration, Staff welfare Performances review etc.
- Conducting internal store audits.
- Handling system & Restaurant operations.
- Maintaining Profit & Loss
Assistant Manager
KENTUCKY FRIED CHICKEN (KFC)
Mumbai
03.2013 - 04.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored security to protect employees, customers and property.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
2nd Assistant Manager
McDonald's Corporation
Mumbai
12.2007 - 12.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed strategy to increase sales and drive profits.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security to protect employees, customers and property.
Assistant Manager
HARDCASTLE RESTAURANT PVT LTD
Mumbai
03.2007 - 11.2007
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Education
Bachelor of Commerce - Financial Accounting
Amdus Vidyapeeth
Aurangabad 06.2009 - 03.2012
Skills
Operations management
Passion for customer satisfaction
Staff Management
Marketing and advertising
Performance improvement
Inventory management
Certification
Trained & Certified on Floor Management
Timeline
Restaurant General Manager
DOMINOZ PIZZA RESTAURANT MANAGER
08.2021 - Current
Restaurant General Manager
BURGER KING RESTAURANT
04.2018 - 04.2021
Assistant Manager
KENTUCKY FRIED CHICKEN (KFC)
03.2013 - 04.2016
Bachelor of Commerce - Financial Accounting
Amdus Vidyapeeth
06.2009 - 03.2012
Trained & Certified on Floor Management
12-2008
Advance Shift Management Course by MC Donald's
12-2008
2nd Assistant Manager
McDonald's Corporation
12.2007 - 12.2012
Assistant Manager
HARDCASTLE RESTAURANT PVT LTD
03.2007 - 11.2007