Feroz Hussain Syed
Customer Support Executive
Toronto
Summary
Diligent Customer Support Executive with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support Executive
Airtel India
Hyderabad
06.2021 - 05.2023
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Offered free products or services to pacify irate or unsatisfied customers.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Interceded between employees during arguments and diffused tense situations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Merchandise Associate
H&M
Hyderabad
01.2018 - 06.2020
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Communicated with vendors to answer questions, order samples and resolve issues.
- Rotated manufacturer products.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Created attractive displays to promote items.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Conducted regular store audits to verify compliance with company policies.
Education
High School Diploma -
Methodist College
Hyderabad, India 06.1999 - 06.2001
Skills
Customer Inquiry Management (CIM)
undefinedTimeline
Customer Support Executive
Airtel India
06.2021 - 05.2023
Merchandise Associate
H&M
01.2018 - 06.2020
High School Diploma -
Methodist College
06.1999 - 06.2001
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