Rahul Madhukar Badgujar
Assistant General Manager
Daman,DH
Summary
Assistant General Manager leading hotel front office, accommodation, and daily operations with a focus on room occupancy, ARR, and RevPAR, overseeing 51–100 occupied rooms per day. Coordinates guest service recovery, prepares night audit, occupancy, and variance reports per week, and prepares 11+ cross-department schedules per month to keep operations organized and revenue performance on target. Supports staff management, payroll inputs, and system reporting across Opera, IDS, and channel manager platforms.
Overview
1
1
Language
13
13
years of professional experience
Work History
Assistant General Manager
Hotel Presidency Landmark
04.2024 - Current
- Assistant General Manager at Hotel Presidency Landmark, Khariwad Nani Daman from 2024 still now
- Employment Recital:-
- Led operational initiatives to enhance guest satisfaction and streamline hotel services.
- Developed staff training programs to improve service standards and team performance.
- Implemented cost-control measures that optimized departmental budgets and reduced expenses.
- Oversaw daily hotel operations, ensuring compliance with brand standards and regulations.
- Coordinated cross-departmental projects to improve communication and collaboration among teams.
- Analyzed guest feedback to identify areas for improvement and drive quality enhancements.
- Mentored junior staff, fostering a culture of continuous learning and development within the team.
- Spearheaded strategic planning sessions to align operational goals with organizational objectives.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Improved operational workflows, resulting in smoother running of establishment.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
- Upgraded technology systems, enhancing overall business efficiency and customer interaction.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
Accommodation Manager
Hotel Presidency Landmark
01.2023 - 01.2024
- Accommodation Manager at Hotel Presidency Landmark, Khariwad Nani Daman from 2023 to 2024
- Employment Recital:-
- Developed and implemented efficient accommodation management processes to enhance guest satisfaction.
- Managed daily operations of front desk and housekeeping teams, ensuring seamless service delivery.
- Developed and implemented promotional strategies to increase occupancy.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Evaluated and promptly resolved lodging facility operational issues.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Front Office Manager
Hotel Presidency Landmark
01.2022 - 01.2023
- Front Office Manager at Hotel Presidency Landmark, Khariwad Nani Daman from 2022 to 2023
- Employment Recital:-
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Coached employees through day-to-day work and complex problems.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
- Reduced operational costs without compromising service quality by renegotiating supplier contracts.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
- Introduced new booking software, reducing errors and improving reservation management.
- Improved team morale and efficiency with regular training sessions and performance feedback.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Front Office Manager
Sandy Resort
01.2021 - 01.2022
- Front Office Manager at Sandy Resort , Devka Beach Daman from 2021 To 2022
- Employment Recital:-
- Supervised front desk operations, ensuring exceptional guest experiences and efficient service delivery.
- Trained and mentored front office staff, fostering a collaborative team environment and enhancing performance.
- Managed scheduling and staffing for front office team, optimizing coverage during peak periods.
- Coordinated with housekeeping and maintenance teams to address guest inquiries and resolve issues promptly.
- Oversaw budgeting and financial reporting for front office operations, ensuring alignment with overall hotel goals.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Led front office team during major hotel renovation, maintaining high service standards amidst changes.
Duty Manager
Dariya Darshan Hotel
01.2017 - 01.2021
- Duty Manager at Dariya Darshan Hotel, Devka Beach Daman from 2017 To 2021
- Employment Recital:-
- Supervised daily hotel operations, ensuring guest satisfaction and efficient service delivery.
- Developed staff training programs to enhance team performance and service quality.
- Implemented operational improvements that streamlined processes and reduced costs.
- Coordinated with department heads to maintain high standards of hospitality services.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Monitored inventory levels and procurement processes to ensure adequate supplies for operations.
- Conducted regular inspections of facilities, maintaining compliance with health and safety regulations.
- Led initiatives to enhance customer experience through feedback analysis and service adjustments.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
Senior Front Office Executive
Sai Regency Hotel
07.2016 - 08.2017
- Senior Front Office Executive at Sai Regency Hotel, Daman from July 2016 To Aug 2017
- Employment Recital:-
- Directed operational strategies to enhance guest satisfaction and streamline service delivery.
- Oversaw budget management and resource allocation, optimizing financial performance across departments.
- Analyzed customer feedback to identify trends and drive continuous improvement initiatives in guest services.
- Developed strategic marketing plans that increased brand visibility and attracted new clientele to the hotel.
- Established partnerships with local businesses to enhance guest experience and broaden service offerings.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Front Office Receptionist
Hotel Hera Executive
03.2015 - 06.2016
- Front Office Executive in Hotel Hera Executive, Nandurbar, Maharashtra march 2015 To June 2016
- Employment Recital:-
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated communication between guests and hotel staff to address inquiries and resolve issues promptly.
- Implemented efficient scheduling for reservations, optimizing room occupancy and guest satisfaction.
- Facilitated payment processing and maintained accurate financial records for daily transactions.
- Developed positive relationships with guests, fostering a welcoming atmosphere through exceptional service delivery.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Front Office Assistant
Hotel Heaven
04.2014 - 04.2015
- Front Office Assistant in Hotel Heaven Bhusawal Maharashtra from April 2014 To April 2015
- Employment Recital:-
- Coordinated front desk operations, ensuring exceptional guest experiences and efficient check-in/check-out processes.
- Managed multi-line phone system, directing calls promptly and addressing guest inquiries effectively.
Intership Done
Tanarika Resort
07.2013 - 08.2014
- Tanarika Resort Bhusawal Maharashtra Completed Training for Hotel Management done in July 2013- Aug 2014
- Employment Recital:-
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Education
MSCIT -
MumbaiTyping English (30 Wpm) - undefined
PuneGraduation - Computer science
Nutan Maratha Coll. Jalgaon
Jalgaon01-2014
HSC - undefined
D.D.N.Bhole College Bsl
Bsl01-2008
SSC - undefined
R.D.M.Vidh.Kurhe Panache
Panache01-2006
Skills
Opera
Hot Pulse
I Quick
Ezee Absolute
Staah
Hotel operations management
Front office operations
Revenue management
Yield management
Reservation management
Hotel budgeting
Forecasting
Interests
Listening to music, Travelling, Cricket, Reading
Timeline
Assistant General Manager
Hotel Presidency Landmark
04.2024 - Current
Accommodation Manager
Hotel Presidency Landmark
01.2023 - 01.2024
Front Office Manager
Hotel Presidency Landmark
01.2022 - 01.2023
Front Office Manager
Sandy Resort
01.2021 - 01.2022
Duty Manager
Dariya Darshan Hotel
01.2017 - 01.2021
Senior Front Office Executive
Sai Regency Hotel
07.2016 - 08.2017
Front Office Receptionist
Hotel Hera Executive
03.2015 - 06.2016
Front Office Assistant
Hotel Heaven
04.2014 - 04.2015
Intership Done
Tanarika Resort
07.2013 - 08.2014
SSC - undefined
R.D.M.Vidh.Kurhe Panache
HSC - undefined
D.D.N.Bhole College Bsl
Graduation - Computer science
Nutan Maratha Coll. Jalgaon