Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hetal Maheshwari

Ahmedabad

Summary

Master’s in commerce with MBA in HRM with 10+ years of experience in Facilities Management, Administration and Customer support.

Overview

14
14
years of professional experience

Work History

Executive – Administration

Torrent Power Ltd
Ahmadabad
01.2016 - 09.2022
  • Housekeeping management
  • Manage cafeteria and Pantry services
  • Vendor and contract management
  • Asset & Building Management
  • Preventive Maintenance of equipment
  • Space Management
  • Liaoning with government Organization
  • Transport management
  • Billing and budgeting
  • MIS
  • Other Admin related activity: Adhering to policy system and procedures of the company
  • Monitoring and Administration of Contract (Like; Security, Canteen Service, Pantry Services, House Keeping, Pest Control, Event Management, Maintaining data in SAP, etc.)
  • Preparing requests in SAP & handling centrally billing process
  • Supervision of company owned vehicles
  • MIS reports are being generated at the end of the month for all the admin expenses occurred during the month

Executive –Admin

Vodafone West Ltd.
Ahmadabad
11.2014 - 01.2016
  • Facilities Management & Admin Operation of Circle Office
  • Vendor Management & Vendor compliance
  • Air & Train travel & Hotel Accommodation / Guest House operation - Gujarat Circle
  • Budgeting & Project Management
  • Event Management
  • Cafeteria Management
  • Compliance & Audit
  • MIS

Customer Relationship Executive

Amin Equipment Pvt Ltd
Ahmedabad
01.2013 - 09.2014
  • Handling Customer complaints, Forwarding and resolving within time
  • Maintain complete and accurate customer correspondence data
  • Develop and update client related reports
  • Managing client relationships to build a reputation for excellent service and generate repeat business
  • Ensure outstanding customer satisfaction by maintaining strong working relationships
  • Maintaining Employee masters and arranging interviews

Customer service representative

Mphasis Ltd
06.2008 - 01.2011
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests
  • Handling Business Development & Promotional Activities
  • Maintains call centre database by entering information
  • Updates job knowledge by participating in educational opportunities

Deputy Manager – Administration

HDFC BANK LTD
Ahmadabad
09.2022
  • Housekeeping management
  • Manage cafeteria and Pantry services
  • Vendor and contract management
  • Asset & Building Management
  • Preventive Maintenance of equipment
  • Space Management
  • Liaoning with government Organization
  • Transport management
  • Billing and budgeting
  • MIS
  • HOTO process
  • Disposal of Scrap
  • End-to-End Coordination for replacement of Assets for existing locations
  • Space Management
  • Inventory Management
  • Admin Seva Desk (ASD) Portal
  • Other Admin related activity: Monitoring & Maintenance - visiting assigned branches, hub locations & Guest House as per schedule and ensuring high level of branch maintenance and standardized look and feel
  • Ensure that the points mentioned in the Branch Visit Checklist are checked and Branch Visit Report (BVR) is Published within the agreed TAT
  • Service Level Agreements SLA with external vendors like HK, FA, AMC, E-surveillance
  • Ensure proper Take Over Process is followed for all locations as and when they are being taken over by Admin
  • End-to-End Coordination for replacement of Assets for existing locations
  • Ensure Vacation of premises in case of termination of lease or relocation

Education

MBA -

ICFAI university
01.2015

HRM - Commerce

Gujarat University
01.2013

Skills

  • DOB:
  • 19th June 1988

Languages

  • English, Hindi, and Gujarati.

    • Timeline

    Deputy Manager – Administration

    HDFC BANK LTD
    09.2022

    Executive – Administration

    Torrent Power Ltd
    01.2016 - 09.2022

    Executive –Admin

    Vodafone West Ltd.
    11.2014 - 01.2016

    Customer Relationship Executive

    Amin Equipment Pvt Ltd
    01.2013 - 09.2014

    Customer service representative

    Mphasis Ltd
    06.2008 - 01.2011

    MBA -

    ICFAI university

    HRM - Commerce

    Gujarat University

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