BONALA SRUTHI
Service Management Engineer II
Hyderabad
Summary
Results-driven Identity and Access Management (IAM) professional with strong hands-on experience in Okta Workforce Identity and Microsoft Entra ID (Azure AD). Currently working as Service Management Engineer–II at BeyondID, supporting enterprise IAM operations, security monitoring, and identity governance. Proven expertise in SSO, MFA, Conditional Access, Zero Trust architecture, threat monitoring, and incident response. Recognized for operational excellence, customer satisfaction, and promoted based on consistent performance. Certified Okta and Microsoft professional with a strong security-first mindset.
Overview
3
3
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Service Management Engineer II
BeyondID Managed Services Inida Pvt Ltd
01.2023 - Current
Role Progression:
- Service Management Engineer – January 2023 to March 13, 2025
- Promoted to Service Management Engineer II – March 14, 2025
Key Responsibilities:
- End-to-end support of Okta and Microsoft Entra ID environments for enterprise customers.
- Monitoring, threat hunting, and investigation of IAM-related security incidents.
- Analysis of malicious IPs, risky sign-ins, and abnormal authentication behavior.
- Log analysis and correlation using Splunk SIEM and native IAM logs.
- Application integrations using Okta OIN and custom apps (SWA, SAML, OIDC).
- Implementation and management of MFA, Conditional Access, and Zero Trust policies.
- Applied data-driven decision-making techniques to inform strategic planning efforts and evaluate performance outcomes.
- Identity lifecycle management (Joiner, Mover, Leaver).
- Ticket handling, incident resolution, and SOP creation using ServiceNow and Jira.
- Collaboration with security, compliance, and customer teams to maintain IAM posture.
- Zero Trust identity implementation using Okta and Microsoft Entra ID
- Secure Score and Identity Protection improvements
- IAM log integration with Splunk for real-time alerting
- IAM incident handling for MFA failures, account compromise, and risky sign-ins
- Creation of IAM runbooks, SOPs, and operational documentation
Education
Bachelor of Science - Computer Science And Engineering
Jawaharlal Nehru Technological University (JNTU)
Hyderabad, India 04.2001 -
Skills
IAM & Security: Identity & Access Management, Zero Trust Architecture, Identity Governance (IGA), Privileged Identity Management (PIM), API Access Management, Incident Detection & Response, Threat Hunting, Compliance & Audit Support
Okta: Okta Workforce Identity, OIN Integrations, Custom Apps (SWA, SAML, OIDC), MFA & Adaptive MFA, Lifecycle Management, System Log Analysis
Microsoft Entra ID: Entra ID (Azure AD), Conditional Access, Identity Protection, Access Reviews, PIM, Enterprise Applications, Hybrid Identity (Entra Connect), Microsoft 365 Integration
Tools: Splunk (SIEM), Microsoft Defender, ServiceNow, Jira, Zendesk, Azure Portal
Accomplishments
- Promoted to Service Management Engineer II (SME-II) based on consistent performance
- Recipient of RAVING FAN Core Value Award for exceptional customer satisfaction
- Recognized for process improvements and operational stability
Certification
Okta Certified Professional
Timeline
Service Management Engineer II
BeyondID Managed Services Inida Pvt Ltd
01.2023 - Current
Bachelor of Science - Computer Science And Engineering
Jawaharlal Nehru Technological University (JNTU)
04.2001 -