Fienon Francis
Marangattupilly
Summary
Proven Customer Service Associate Cashier with a track record of enhancing customer satisfaction at Reliance Projects & Property Management Services Limited. Expert in Tally Accountant and adept at CRM, I significantly improved service efficiency. Skilled in resolving complaints and handling transactions, I consistently ensure accuracy and foster positive customer relationships.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate Cashier
Reliance Projects & Property Management Services Limited
Maradu
10.2023 - 07.2024
- Handled cash accurately during each shift.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers and responded to informational requests.
Cashier Assistant
Bosco Cinemas
Kuravilangad
02.2023 - 05.2023
- Greeted customers promptly and responded to questions.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered phone calls to assist customers with questions and orders.
- Resolved customer complaints regarding sales and service.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Answered customers' questions concerning location, price and use of merchandise.
Education
Associate of Arts - Economics
Deva Matha College
Kuravilangad03-2022
Plus Two - Science
St. Thomas HSS
PALA03-2019
SSLC -
St. Thomas HS
Marangattupilly03-2017
Skills
- Tally Accountant
- Advanced Excel
- Bookkeeping
- Data inputting
- Payroll processing
- Scheduling
- Call handling
- Mail handling
- File organization
- Customer relationship management (CRM)
- Staff management
- Budget tracking
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Affiliations
- National Cadet Corps Member
- sportmen
Accomplishments
- National Cadet Corps (NCC) – B & C Certificates Holder
- kerala school games karate champion
- Mahatma Gandhi University Inter college karate champion
Certification
- Banking And Financial Markets: A Risk Management Perspective
- Economic Foundations Of Pricing
- Quantitative Marketing Research
- Advanced Corporate Strategy
- Marketing Management
- Tally expert
- excel expert
Timeline
Customer Service Associate Cashier
Reliance Projects & Property Management Services Limited
10.2023 - 07.2024
Cashier Assistant
Bosco Cinemas
02.2023 - 05.2023
- Banking And Financial Markets: A Risk Management Perspective
- Economic Foundations Of Pricing
- Quantitative Marketing Research
- Advanced Corporate Strategy
- Marketing Management
- Tally expert
- excel expert
Associate of Arts - Economics
Deva Matha College
Plus Two - Science
St. Thomas HSS
SSLC -
St. Thomas HS
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